Virgin Community

is the monthly fee increase?

I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill till now.

I know it might take time, but I'm curious if this action affects credit score or not?

I would like to know why I keep getting all my correspondence from you in French when my account is in English. Please send all emails and correspondence in ENGLISH. 

Hi, I recently got my plan setup and when I got the price for my first bill I enabled pre authorized payment but still payed my first bill manually, it said that I had $0 owed and when the billing date rolled around I was charged again through pre authorised payment. I want to request a refund but I'm having problems with the support system.

Can I pause my Virgin Mobile account and for how long while I am out of the country?