How To Articles

Understanding the “grandparent scam”

Deception is a key element in fraud, but what allows the deception to seem real is how fraudsters use our emotions against us. Human emotions are very powerful and when certain emotions are triggered, it can cloud our decision making. A type of fra...

Emotions – The cornerstone of fraud

In every attempted scam, deception is the key attribute. Fraudsters employ tactics to make individuals feel comfortable, feel the need to disclose information or take some sort of action. Playing on emotions is used in almost every scam and is anoth...

12 scams of the holiday season

As online shopping increases, it’s important to be aware of cyber fraud during the holiday season. Scams that target holiday shoppers often rely on fake websites that mimic real online stores, offers that appear too good to be true, bonus gift cards...

The importance of strong passwords

We all have several online accounts and use passwords every day to access them.  If a cyber criminal gets access to your account they will take over that account then look for more accounts they can get into.  Passwords are an important first step i...

Do you suspect fraud? What to do next

I am suspicious – what should I do? The good news is you are suspicious and therefore taking a moment to think about what is happening. It is always better to be cautious and think about the situation through a logical lens.  This helps by changing ...

What does fraud look like?

Since fraudsters are so innovative, there are many different types of scams that exist and the list is always growing. With all the different scams in today’s digital world, there are 4 main types to be aware of: Email scams (e.g.: Phishing) – This ...

How to identify fraud

What is fraud? So what do we mean when we say “fraud”?  Fraud is any activity that relies on deception to realize a gain. More specifically and what we usually talk about is fraud from a criminal perspective which is when someone knowingly misrepres...

What to expect when suspending your services

Going on a long vacation or closing up the cottage for the winter? You can choose to suspend your Virgin Plus Internet, TV and Mobility services. Let’s take a look at what to expect:  Internet: Your Virgin Plus Internet service will be charged at a ...

How to use My data manager

Hey Virgin Plus Members,   We’ve all been there before, you need to manage data access for a Member’s line on your account. As an account holder you can use My data manager to manage when and how individual Members access their mobile data. You can ...

How to move your Virgin Plus services

Hey Virgin Plus Members, All packed up and ready to move?  Virgin Plus makes moving madness a thing of the past. Follow these three simple steps to move your services with us easily.   1.    Place your move order. Let us know when you’re moving 2-3 ...