Forum Posts

Payment and Posting timelines

I just made a payment yesterday with my client ID on my banking website (Simplii). It shows as processed on the bank site but is still not paid on Virgin. Is this just a delay or did it not go through (weirdly the bill transaction doesn't even show o...

eee by Contributor
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  • 1 replies
  • 0 likes

Resolved! Pre-authorization Info Disappeared

Hello, I used to pay my bills in pre-authorized payment option via my credit card. All of sudden, the info disappeared and the bill stopped getting paid. I didn’t get any notification on this until my payment was delayed. I would like to understand w...

HK by Contributor
  • 685 Views
  • 1 replies
  • 2 likes

Resolved! How Pre-Authorized payments work?

I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill ...

Danyal by Contributor
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  • 5 replies
  • 4 likes