Hi, I recently got my plan setup and when I got the price for my first bill I enabled pre authorized payment but still payed my first bill manually, it said that I had $0 owed and when the billing date rolled around I was charged again through pre au...
I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill ...
Does anyone know if Virgin Plus can still charge a $30 NSF fee?My bill was $50, but because the payment didn’t go through, I was charged an additional $30 NSF fee, bringing the total to $80.I thought the new federal rules introduced a $10 cap on NSF ...
I just made a payment yesterday with my client ID on my banking website (Simplii). It shows as processed on the bank site but is still not paid on Virgin. Is this just a delay or did it not go through (weirdly the bill transaction doesn't even show o...
I have a credit on my account and I wanted to know how to use it to pay my bill?
My account was suspended 4 days ago for late payment. I wanted to pay my bill now by credit card but when I access my account it says account is closed and the balance due amount is 0.00 and it says no bill to pay. How can I restore my service. I hav...
I just switched to Virgin in July and one of the perk was a 10$ credit on each line for a registered pre-authorised payment in the first 30 days, which I've done. The credit doesn't show up on my bill. How to go to get the credit for this bill and fu...
I have 3 cell phones on my account. I would like the payments to come out of different bank accounts automatically for each phone. Is this possible?
I’m wanting to save my credit card information to make it easier to make a payment but I can’t seem to do so??
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