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Mobility

Have questions or need help with your Virgin Plus Mobility service or phone?

351 Posts

Internet

Have questions or need help with your Virgin Plus internet or modem?

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TV

Have questions or need help with your Virgin Plus TV?

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Member Benefits and My Account

Have questions or need help with your Virgin Plus Member Benefits or My Account?

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How To's

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Coming to Crave in June 2026

June 1st BRING ME THE BEAUTIES: A MODEL CULT, Season 1, Episode 1, Series PremiereCOUNTDOWN TO THE FIFA WORLD CUP, Episode 1*SULLIVAN'S CROSSING, Season 4, Episode 10, Season Finale *Canadian Ti...

Super Channel’s June Highlights are here!

Fuse, Heart & Home, Vault and Quest have a jam packed month for everyone to enjoy; from suspense thrillers, murder mysteries, rom-coms and throwbacks. Check out June's Super Channel Highlights bel...

What's on Free Preview with Virgin Plus TV

With Virgin Plus TV you have a chance to preview select channels each month, free of charge. Enjoy a range of international and multicultural channels or specific genres like true crime, sci-fi or fa...

How to complete your Virgin Plus activation using an eSIM

If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card. For new customers, you can activate online o...

Resolved! Voip phone no audio

Valerie modem suddenly blocking the audio of my voip phone. I'm using the exact same setting for almost 3 years, never an issue until now. Port forwarding was setup since day 1. Already reboot the modem multiple times. Still no audio. SIP-ALG is alwa...

Refund sent to my old address

Hello, I'm looking for help regarding a refund that I still haven't received. Back in January, I transferred from Virgin Mobile to Bell. Before the transfer, I was told multiple times through chats with both Virgin and Bell representatives that any r...

Resolved! Unable to access Crave via log-in

I am trying to access Crave but am no longer able to. When I in try to sign in with my credentials I get a pink bar with a red circle in the top left corner. I am not sure how to fix this problem. Any suggestions?

Resolved! Reviewing connected devices to Virgin TV

Is there a waY that you can find out how many devices are connectes to virgin TV APP?

Resolved! No Service. Showing SOS

I am having problems today with virgin service . I have no bars at all . Phone kept saying SOS I reset it a bunch of times . Anybody else having this issue today ?

Resolved! Virgin Plus and Virgin Voyages

Hi,I’m wondering whether Virgin Plus members get any discounts or perks with Virgin Voyages cruises for Canadians. I’ve been wanting to sail with Virgin for a long time, but their cruises can be pretty pricey, so any savings would be appreciated.

Resolved! CRTC ruling on ending of plan change fees, beginning June 12

On June 12 customers can change their plans without paying fees. Is this correct. This is according to new laws from the CRTC

Resolved! Crave changed - no HBO

I activated my Crave subscription a few months ago with no issues. Today it's saying I have to subscribe to access HBO content. Never had a problem before with HBO content.