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Mobility

Have questions or need help with your Virgin Plus Mobility service or phone?

340 Posts

Internet

Have questions or need help with your Virgin Plus internet or modem?

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TV

Have questions or need help with your Virgin Plus TV?

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Member Benefits and My Account

Have questions or need help with your Virgin Plus Member Benefits or My Account?

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How To's

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How to complete your Virgin Plus activation using an eSIM

If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card. For new customers, you can activate online o...

Resolved! Voip phone no audio

Valerie modem suddenly blocking the audio of my voip phone. I'm using the exact same setting for almost 3 years, never an issue until now. Port forwarding was setup since day 1. Already reboot the modem multiple times. Still no audio. SIP-ALG is alwa...

NAT TYPE Strict

HI,I've been running into issues while gaming and traced it back to the NAT TYPE being the issue. Technical support doesnt seem to know how to help. I need to change the NAT type from strict(type 3) to moderate(type 2). Does anyone know how to do th...

Resolved! How to remove/cancel a phone from my account

My mother passed away. I would like to remove her phone from my account. How do I proceed?

Resolved! How to get actual updates/information

I've experienced a large number of outages in my area because of equipment issues with the latest lasting 29 hours and counting, but they only update the outage detector once or twice a day, even when the estimated fix time has already passed. The AI...

Resolved! Cancelling my VirginPlus TV

Does anyone know how to effortlessly and painlessly cancel their TV package? I really don't have time to watch movies or programs plus the $35 cost is beyond what I can afford.

Resolved! 2026 Rate Increase

I seen an email for Feb 2026 for another 6 dollar increase , not happy at all . Will be looking into other options in the new year

Resolved! WAN IP in the DMZ is a private IP

I've been using my own router since I've been with Virgin Plus for the Internet. It was a not easy setting up my "vincent" modem at first so that I could use my own router, but I figured it out. In the advanced settings, under DMZ, I turned the DMZ "...

Resolved! Unable to access Crave via log-in

I am trying to access Crave but am no longer able to. When I in try to sign in with my credentials I get a pink bar with a red circle in the top left corner. I am not sure how to fix this problem. Any suggestions?

Resolved! Data Usage incredibly high

I've been with 2 different carriers before Virgin and I have never had this issue before. My average data usage is between 5 and 20 gb a month but the first month after I switched to Virgin, my usage spiked to 79GB in three weeks (my plan is 80 GB a ...