Recent Activity

Resolved! Voip phone no audio

Valerie modem suddenly blocking the audio of my voip phone. I'm using the exact same setting for almost 3 years, never an issue until now. Port forwarding was setup since day 1. Already reboot the modem multiple times. Still no audio. SIP-ALG is alwa...

alfee by Contributor II
  • 1045 Views
  • 37 replies
  • 23 likes

Refund sent to my old address

Hello, I'm looking for help regarding a refund that I still haven't received. Back in January, I transferred from Virgin Mobile to Bell. Before the transfer, I was told multiple times through chats with both Virgin and Bell representatives that any r...

RLiu by Visitor
  • 16 Views
  • 1 replies
  • 0 likes

Resolved! Unable to access Crave via log-in

I am trying to access Crave but am no longer able to.  When I  in try to sign in with my credentials I get a pink bar with a red circle in the top left corner.  I am not sure how to fix this problem.  Any suggestions?

teacher by Contributor
  • 1507 Views
  • 10 replies
  • 16 likes

Resolved! No Service. Showing SOS

I am having problems today with virgin service . I have no bars at all . Phone kept saying SOS I reset it a bunch of times . Anybody else having this issue today ? 

Resolved! Virgin Plus and Virgin Voyages

Hi,I’m wondering whether Virgin Plus members get any discounts or perks with Virgin Voyages cruises for Canadians. I’ve been wanting to sail with Virgin for a long time, but their cruises can be pretty pricey, so any savings would be appreciated.

Resolved! Crave changed - no HBO

I activated my Crave subscription a few months ago with no issues.   Today it's saying I have to subscribe to access HBO content.  Never had a problem before with HBO content.

Resolved! Visa prepaid

How do i get the 50$ prepaid visa for having internet with virgin. Its my 3rd month already and havent received anything yet.

Santi by Contributor
  • 2086 Views
  • 9 replies
  • 7 likes