Mobility
Have questions or need help with your Virgin Plus Mobility service or phone?
341 Posts
Recent Activity
Resolved! Double payment. Manual and pre-authorized payment
Hi, I recently got my plan setup and when I got the price for my first bill I enabled pre authorized payment but still payed my first bill manually, it said that I had $0 owed and when the billing date rolled around I was charged again through pre au...
Resolved! NAT TYPE Strict
HI,I've been running into issues while gaming and traced it back to the NAT TYPE being the issue. Technical support doesnt seem to know how to help. I need to change the NAT type from strict(type 3) to moderate(type 2). Does anyone know how to do th...
Linking through TSN premium Virgin Plus issues, I can't get through past the log in screen?
I've spent hours with Bell and virgin trying to link through TV provider virgin plus on the TSN app. I can't get through past the log in screen. I've trying everything suggested several times.
Resolved! Are we able to renew the 365-day travel pass promotion once it expires?
Our 365-day travel promotion expires in December; are we able to renew it then, as we really like it.
Received a letter about upgrading Home phone
I have a home phone plan in Quebec not a cellular plan Home Phone and i just received a letter that as of march1 i need to upgrade but it’s a home Phone plan What are you doing for customer like me ? Upgrading the Zte box ? New Sim card ?
Resolved! 🏒 How can I watch Hockey with Virgin Plus TV?
I'm getting increasingly frustrated with Virgin TV's NHL coverage. I scroll through the programming guide and see NHL games advertised. I tune in, only to be greeted with the dreaded message: BLACKOUT IN EFFECT! And it isn't just one team. It see...
Resolved! How to make international call from Peru to Canada with the Global 365 plan?
my daughter on my plan has the Global 365 plan and is currently in Peru. When she tries to call Canada she gets a recording in Spanish and it hangs up. Maybe she is missing something entering the number…..how does she call home from Peru to Canada? ...
Resolved! How to request for Itemized Call and SMS Records on my bill ?
Is it possible to obtain the telephone numbers used to call and text on my bill and not just usage summary?
Resolved! How to I upgrade my phone?
Years ago it was easy to see my contract and how much it would cost me to replace my phone.Now I need to spend the whole day and still would not figure it out. I can see my contract and the promotions but I do not care for those if I cannot see how m...
