HI,I've been running into issues while gaming and traced it back to the NAT TYPE being the issue. Technical support doesnt seem to know how to help. I need to change the NAT type from strict(type 3) to moderate(type 2). Does anyone know how to do th...
I've experienced a large number of outages in my area because of equipment issues with the latest lasting 29 hours and counting, but they only update the outage detector once or twice a day, even when the estimated fix time has already passed. The AI...
this tip is damaged and I tried several times to contact agent through call to repair/ send a new. But while I booked a call back somehow they always say they couldn’t reach my phone number. I live in Montreal, is there any customer care where I go ...
I've been using my own router since I've been with Virgin Plus for the Internet. It was a not easy setting up my "vincent" modem at first so that I could use my own router, but I figured it out. In the advanced settings, under DMZ, I turned the DMZ "...
Error 2000 Error 2001 Error 1202 no HSI configure, configure HSI service 2-3 days technician visit........ Working at 2am suddenly no Internet!
Recently receive a call from Bell Canada to book a technician to upgrade my networ to 5G. Due to so many fraud attempts, I did not complete the call. Can someone confirm that this is a legit call before I go through the steps. Thank you, Patrick Cans...
Valerie modem suddenly blocking the audio of my voip phone. I'm using the exact same setting for almost 3 years, never an issue until now. Port forwarding was setup since day 1. Already reboot the modem multiple times. Still no audio. SIP-ALG is alwa...
All evening internet disconnecting intermittently and download speed 25-27. Making it impossible to watch TV. I pay for 100 mbps for download and not getting the service. The issues happen on a regular basis with Virgin. I call Virgin, always same re...
When filling out the Email on the modem return webpage https://www.virginplusmodemreturn.ca/ , I keep getting an error saying "Invalid email entered!" ... my email is not invalid, there is an issue with the field, it is failing to recognize the corre...
The Virtual repair tool will automatically detect and fix problems with your Virgin Plus Internet and TV services.
Use it to make sure your services are running their best, or if you have:
