HI,I've been running into issues while gaming and traced it back to the NAT TYPE being the issue. Technical support doesnt seem to know how to help. I need to change the NAT type from strict(type 3) to moderate(type 2). Does anyone know how to do th...
Asking everybody with the same error-code to share some more details. During the last 2-3 weeks this error started showing on my modem frequently, after 5 years of uninterrupted use. I-button is red, error code ERROR 2100 appears in red, and there i...
Valerie modem suddenly blocking the audio of my voip phone. I'm using the exact same setting for almost 3 years, never an issue until now. Port forwarding was setup since day 1. Already reboot the modem multiple times. Still no audio. SIP-ALG is alwa...
Hello, i have a question i move out to my rental room i have virgin internet and i want to cancel my account. But when i call costumer service only a virtual assistant answer if i told to her that “I want to talk to an agent she always told that hav...
I just moved from Ontario to Quebec and I’m wondering how I can set it up myself? TIA!
I've experienced a large number of outages in my area because of equipment issues with the latest lasting 29 hours and counting, but they only update the outage detector once or twice a day, even when the estimated fix time has already passed. The AI...
All evening internet disconnecting intermittently and download speed 25-27. Making it impossible to watch TV. I pay for 100 mbps for download and not getting the service. The issues happen on a regular basis with Virgin. I call Virgin, always same re...
Error 2000 Error 2001 Error 1202 no HSI configure, configure HSI service 2-3 days technician visit........ Working at 2am suddenly no Internet!
Hello, I recently signed up and got the Vincent modem. I have a question regarding the 5GHz radios.Why is the 5GHz Radio 2 upper channels selection trimmed?In my case the 100 to 144 channels would be the preferred choice for 5GHZ Radio 2 without inte...
The Virtual repair tool will automatically detect and fix problems with your Virgin Plus Internet and TV services.
Use it to make sure your services are running their best, or if you have:
