Super Channel’s May Highlights are here!
Fuse, Heart & Home, Vault and Quest have a jam packed month for everyone to enjoy; from suspense thrillers, murder mysteries, rom-coms and throwbacks. Check out May's Super Channel Highlights belo...
Blog Articles
Coming to Crave in May 2026
May 1st PRIVILEGES, Season FinaleTHE TRADES, Season 3, Episode 8, Season FinaleEILEENMEASURES FOR A FUNERAL *Canadian Title*O’DESSAPETS ON A TRAINRILEY *Canadian Title*WUTHERING HEIGHTS, Movie P...
What's on Free Preview with Virgin Plus TV
With Virgin Plus TV you have a chance to preview select channels each month, free of charge. Enjoy a range of international and multicultural channels or specific genres like true crime, sci-fi or fa...
How to complete your Virgin Plus activation using an eSIM
If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card. For new customers, you can activate online o...
Activate or upgrade to the Samsung S26, S26+ or S26 Ultra!
Activate or upgrade to the Samsung Galaxy S26 Fast. Powerful. AI-ready. Power through your day with AI-accelerated performance from our fastest, smoothest and most powerful processor yet. Reimagi...
Heads up existing Virgin Plus Internet and TV Members
As of January 14, 2026 Virgin Plus will be discontinuing new internet and TV activations. This change effects only new customers looking to sign up for internet and/or TV services. Existing internet a...
3G/HSPA network discontinuation
In an ongoing effort to evolve the network and enhance the customer experience Virgin Plus is making changes to our wireless network across Canada. As part of this change, our 3G/HSPA network will be ...
The Virgin Plus TV app is now available on Samsung and LG Smart TVs!
The Virgin Plus TV app is now compatible on select Samsung and LG Smart TVs! To confirm your Smart TV compatibility or learn to how to install and manage the Virgin Plus TV app on any eligible devic...
The Google Pixel 10 and Pixel 10 Pro are here!
Google Pixel 10 Pro Next-gen chip. Breakthrough AI performance The new Google Tensor G5 chip is Pixel’s biggest leap in performance yet. It’s custom built with a TPU that’s up to 60% more powerful ...
New phones & tablets available! Check out the Virgin Plus phone & device catalogue.
In the Virgin Plus Community, Members can tag and reference your Virgin Plus phone, tablet or smartwatch inside your posts in both English and French. Simply input a hashtag '#' and begin typing the n...
Text via email update
Please note that as of December 31, 2025, Virgin Plus will no longer support text via email. For more information, see Member Updates.
What is RCS?
Rich Communication Services (RCS) is an enhanced form of messaging. It offers rich chat features on the mobile device’s native messaging application. RCS enables seamless messaging across Apple and An...
Planning a trip abroad? Check out these roaming tips!
Travelling this summer? Enjoy a worry-free roaming experience with these tips: Tip 1 – Understand Roaming Charges While outside of Canada, making and receiving calls, sending text messages, checkin...
Virgin Plus Community badge expansion!
The Virgin Plus Community is excited to share that 32 new badges have been launched. These new Community badges expand upon the current badges available, allowing Community users to add and gain eve...
How to avoid accidental roaming?
If you’re near the U.S. border, your device can sometimes automatically connect to a U.S. network as if you are roaming. If this happens, you’ll receive a welcome message and any usage will be billed ...
October is Cyber Security Awareness Month
Cyber Security Awareness Month, or ‘Cyber Month’, is internationally recognized and held each October to educate citizens around the world about the importance of cyber security. As cyber threats evol...
Set or change your Wi-Fi network name and password for Vincent, Valérie and Steve modems
The network name or SSID is the unique identity or the name your home Wi-Fi network that you see in the list of available Wi-Fi networks. To set up or change your Wi-Fi network name, follow the steps...
How to find, set or change the Administrator password on your modem
An Administrator password is required when accessing your Valérie or Steve modem’s settings. By default, the password is set to ‘admin’, but you can follow these steps to set your own Administrator p...
Planning a trip abroad? Check out these roaming tips!
Travelling this summer? Enjoy a worry-free roaming experience with these tips: Tip 1 – Understand Roaming ChargesWhile outside of Canada, making and receiving calls, sending text messages, checking...
May 4th is World Password Day
May 4th is World Password Day! Passwords are ever-present in our daily life and they play an important role in protecting ourselves. To highlight World Password Day here are some do’s and don’ts for y...
What to expect when suspending your services
Going on a long vacation? You can choose to suspend your Virgin Plus Internet, TV and Mobility services. Let’s take a look at what to expect: Internet: Your Virgin Plus Internet service will be c...
The Virgin Plus TV app is available on most devices
The Virgin Plus TV app allows users to watch TV on a number of devices. Enjoy amazing content on any of your IOS & Android devices wherever you are. Login and watch directly on your computer using a...
