How to complete your Virgin Plus activation using an eSIM

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If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card.

For new customers, you can activate online or in the My Account app.

For existing customers, log in to My Account and select eSIM when you add a new line.

Setting up eSIM on iPhone or iPad

For a newly purchased device

If an eSIM was reserved on your iPhone or iPad when you bought it from us, turn on your device and follow the initial setup prompts to complete setting up your eSIM.

If you are switching to a new Apple device, follow these instructions to transfer your existing Mobility service.

For a new or existing Mobility line on your own device

To finish setting up your Virgin Plus phone number, you’ll need to download and set up the eSIM on your Apple device.

If you are bringing your phone number to Virgin Plus from another carrier, transfer your phone number first.

• Setting up eSIM in the My Account app

If you use the My Account app to activate a Mobility line on eSIM, you’ll be prompted to set up your eSIM in the app after placing your order.

If you haven’t completed your eSIM setup, log in to the app and select

 Set up eSIM. The steps below won’t apply.

• Setting up eSIM via notification sent to your device

After activating your Virgin Plus mobility line on eSIM, you should receive a notification on your device that says your cellular plan is ready to be installed. Tap on the notification and follow the prompts to set up your eSIM. You can also find the notification by going to Settings on your device.

Setting up eSIM on Samsung

For a newly purchased device

If an eSIM was reserved on your device when you bought it from us, turn on your device and follow the initial setup prompts to complete setting up your eSIM.

If you are switching to a new device, follow these instructions to transfer your existing Mobility service.

For a new or existing Mobility line on your own device

To finish setting up your Virgin Plus mobility line, you’ll need to download and set up the eSIM on your Samsung device.

If you are bringing your phone number to Virgin Plus from another carrier, transfer your phone number first.

• Setting up eSIM in the My Account app

If you use the My Account app to activate a Mobility line on eSIM, you’ll be prompted to set up your eSIM in the app after placing your order.

If you haven’t completed your eSIM setup, log in to the app and select Set up eSIM. The steps below won’t apply.

• Setting up eSIM via notification sent to your device

After activating your Virgin Plus mobility line on eSIM, you should receive a notification on your device that says your cellular plan is ready to be installed. Tap on the notification and follow the prompts to set up your eSIM. You can also find the notification by going to Settings on your device.

Setting up eSIM on Google Pixel

For a newly purchased device

If an eSIM was reserved on your device when you bought it from us, turn on your device and follow the initial setup prompts to complete setting up your eSIM.

If you are switching to a new Android device, follow these instructions to transfer your existing Mobility service.

For a new or existing Mobility line on your own device

To finish setting up your Virgin Plus mobility line, you’ll need to download and set up the eSIM on your Google Pixel phone.

If you are bringing your phone number to Virgin Plus from another carrier, transfer your phone number first.

• Setting up eSIM in the My Account app

If you use the My Account app to activate a Mobility line on eSIM, you’ll be prompted to set up your eSIM in the app after placing your order.

If you haven’t completed your eSIM setup, log in to the app and select Set up eSIM. The steps below won’t apply.

• Setting up eSIM via notification sent to your device

After activating your Virgin Plus mobility line on eSIM, you should receive a notification on your device that says your cellular plan is ready to be installed. Tap on the notification and follow the prompts to set up your eSIM. You can also find the notification by going to Settings on your device.

Setting up eSIM on Motorola

For a newly purchased device

If an eSIM was reserved on your device when you bought it from us, turn on your device and follow the initial setup prompts to complete setting up your eSIM. 

If you are switching to a new Android device, follow these instructions to transfer your existing Mobility service.

For a new or existing Mobility line on your own device

To finish setting up your Virgin Plus mobility line, you’ll need to download and set up the eSIM on your phone.

If you are bringing your phone number to Virgin Plus from another carrier, transfer your phone number first.

• Setting up eSIM in the My Account app

If you use the My Account app to activate a Mobility line on eSIM, you’ll be prompted to set up your eSIM in the app after placing your order.

If you haven’t completed your eSIM setup, log in to the app and select Set up eSIM. The steps below won’t apply.

• Setting up eSIM via notification sent to your device

After activating your Virgin Plus mobility line on eSIM, you should receive a notification on your device that says your cellular plan is ready to be installed. Tap on the notification and follow the prompts to set up your eSIM. You can also find the notification by going to Settings on your device.