How To Articles

How to reset your voicemail PIN

How to Reset Your Voicemail PIN If you've forgotten your voicemail PIN, you can easily reset it in minutes. Follow the steps below using either the My Account web portal or the My Account app.   Using the My Account Web Portal Log in to the Virgin P...

Unlocking your Virgin Plus phone

Protecting your new phone from fraud is important to us. That's why we've added a 60‑day security lock to your new phone, ensuring that it can only be used on the Virgin Plus network. After 60 days from the activation of your phone, it will unlock ...

How to use iOS Live Voicemail

iOS 17 has brought a new Live Voicemail feature to your iPhone. Live Voicemail allows you to read a transcript of a voicemail that is being recorded by a caller in real-time.   Good to know Live Voicemail is automatically activated upon updating to ...

Troubleshooting voice calls

Hey Virgin Plus Members,   We’ve all had this happen before: you can’t make or receive a call anymore.  Don’t panic. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but sometimes a fresh connec...

Troubleshooting text, picture and video messages

Hey Virgin Plus Members,   We’ve all had this happen before: you can’t send or receive text or picture/video messages.  No sweat though. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but some...

Troubleshooting data connectivity

Hey Virgin Plus Members, We’ve all had this happen before: you’ve lost data connection or data speeds are slow.  Not to worry. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but sometimes a fr...

Lost or stolen phone

Hey Virgin Plus Members,   So you’ve lost your phone…worse yet, it’s been stolen. If you’ve lost your phone/tablet or think it’s been stolen, log in to My Account and suspend your service. If you have a smartphone, you can also try using location ap...