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Mobility How To's

How To articles to help with some of your most popular Mobility questions.

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How to transfer your existing number to Virgin Plus

How to Transfer Your Existing Number to Virgin Plus Before starting, ensure you have the following: Your previous provider's active phone number, ready to receive an SMS.Your previous provider's account information.Your Virgin Plus temporary phone n...

How to complete your Virgin Plus activation using an eSIM

If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card. For new customers, you can activate online or in the My Account app. For existing customers, l...

How to reset your voicemail PIN

How to Reset Your Voicemail PIN If you've forgotten your voicemail PIN, you can easily reset it in minutes. Follow the steps below using either the My Account web portal or the My Account app. Using the My Account Web Portal Log in to the Virgin P...