Welcome to the Virgin Plus Community!
The purpose of the Virgin Plus Community is to provide a place for you to seek and share support, insights and information about Virgin Plus products and services with other like-minded users. We want the Virgin Plus Community to be an open, honest and helpful space for you and other Virgin Plus customers. Virgin Plus employees are welcomed in the community but we ask you identify yourself on the registration step for full disclosure and transparency.
The Virgin Plus Community is intended as a peer-to-peer community, and, like all public forums, opinions expressed on the Virgin Plus Community are those of the respective contributors, including comments made by Virgin Plus employees. The views expressed do not necessarily represent or reflect the views of Virgin Plus and Virgin Plus is not responsible for the accuracy of any information, opinions, claims or advice shared here.
At our sole discretion, we reserve the right to moderate and/or remove any posts, as well as limit, suspend or ban access to the forum for any participants who breach these guidelines. Note that the word “Moderator” or “Community Manager” will be placed in the user's profile and near the user's screenname to identify Virgin Plus Community Forum moderators and managers.
When sharing your opinions there are basic rules we ask everyone to follow to assure the enjoyment of all participants. The following guidelines establish the expectations and rules for those participating.
Be Kind: Healthy debate is encouraged. Please use respectful and appropriate language and etiquette. The Virgin Plus Community Forums prohibits posts which include language that can be considered: abusive, defamatory, obscene, threatening in any way and/or intimidates, harasses, coerces or bullies any person, organization or corporation in any fashion. We have absolutely zero tolerance for any discriminatory language or hate speech.
Be Safe & Secure: Remember the Virgin Plus Community is public. For your safety and security, please do not post any personal information about yourself or others; including third parties (e.g. IP address, IMEI, SIM, email address, phone numbers, addresses, invoices, chat logs, screen captures etc.). Please note that you are responsible for your private messages and deleting any personal information that may be contained therein.
Be On-Topic: Help keep the Virgin Plus Community a pleasant place to be. Assure your posts are as relevant to the community, the topic/subject discussed and/or other user's comments as can be. Any post that are off topic or discuss Moderator action will be removed.
Be Lawful & Legitimate: Any post relating to legal or financial matters will be removed. Do not post anything you know to be or could be considered: in violation of any law, is fraudulent, deceptive, misleading in any form and/or is in violation of any intellectual property right of another person or company.
Be Spam-Free: Help keep the Virgin Plus Community spam-free. Any post(s) that are or can assume to be overtly: linking off the page to non-Virgin Plus sites/URLs, promoting any product or service outside those of Virgin Plus and its subsidiaries, duplicates posted across multiple threads, and any intentional form of flaming, trolling or spamming will be removed.
Please take the time to review our Terms of Use
, along with our Privacy Policy. Anyone who fails to comply with these guidelines may be banned from the Virgin Plus Community Forum.
Thanks for keeping the Virgin Plus Community a pleasant place to be!
