Virgin Community

I just switched to Virgin in July and one of the perk was a 10$ credit on each line for a registered pre-authorised payment in the first 30 days, which I've done. The credit doesn't show up on my bill. How to go to get the credit for this bill and futures ones? thank you. N.

is the monthly fee increase?

I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill till now.

I know it might take time, but I'm curious if this action affects credit score or not?

I would like to know why I keep getting all my correspondence from you in French when my account is in English. Please send all emails and correspondence in ENGLISH. 

Hi, I recently got my plan setup and when I got the price for my first bill I enabled pre authorized payment but still payed my first bill manually, it said that I had $0 owed and when the billing date rolled around I was charged again through pre authorised payment. I want to request a refund but I'm having problems with the support system.