I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill till now.
I know it might take time, but I'm curious if this action affects credit score or not?
Hi, I recently got my plan setup and when I got the price for my first bill I enabled pre authorized payment but still payed my first bill manually, it said that I had $0 owed and when the billing date rolled around I was charged again through pre authorised payment. I want to request a refund but I'm having problems with the support system.
I have already paid my bill through my bank app yesterday, but it shows nothing in virgin app. And moreover company didn't provide its own email or contact no. of customer care.
When I link my account I get:The account number XXXXXXX has already been added to this My Account profile. But then when I click Continue to my account I get: Hey there! Looks like you don't have any bills or services linked to your profile. It's sup...
I am adding another line to my account, however I am confused about the final billing process. when I go to sign up I fill it all out and it asks for my credit card info, not sure why as I already have the account I am adding the line to, but ok mayb...
My account was suspended 4 days ago for late payment. I wanted to pay my bill now by credit card but when I access my account it says account is closed and the balance due amount is 0.00 and it says no bill to pay. How can I restore my service. I hav...
The bill is set to $5 higher then what our contract agrees upon. The bill itself no longer describes the plan which we agreed to. And I did not receive any correspondence of rate changes.
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