Resolved! 2026 Rate Increase
I seen an email for Feb 2026 for another 6 dollar increase , not happy at all . Will be looking into other options in the new year
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Resolved! Happy Holiday event Promo EMail
Received the Happy Holiday event email about an hour ago which had the below offer. I logged into my account and reached out to the e-Support which then confirmed the offer and called me to forward me to loyalty. Loyalty told me there is no offer. I ...
Resolved! Looking to change my plan
I was looking into changing my plan but the options in the app are very limited, there’s only 3 options. My friend just switched her virgin plan and she recommended it to me but it’s not showing as an option. It’s called “Doux Paiement 55 - 40G Can/E...
Resolved! Account cancelation
I’m moving to another province in 2 months so what I need to do to cancel my internet service on time . Thank you
Resolved! Cannot log into my account, pop up
I try to access my account, but a pop up kept appearing. I've tried all combinations to enter my account, but none of them worked. Because of this I cannot see anything displayed in my account! What am I supposed to do here....?
Resolved! Refer a friend
I just went in and tried referring a friend in order to receive the $50. Credit to my friend and to me. My friend does not have a computer so we do not qualify. If the company is so proud of their promotion maybe they should look at making it acces...
Resolved! Pay off my phone
I want to pay off my existing balance on my phone. Is this possible/how do I do it?
Resolved! Payment arrangement and confirmation
I wish to record a payment with you.
Resolved! Wrong Device Listed
When I log into my account, it shows my old phone instead of the one I upgraded to a couple of year ago. When I try to upgrade my plan, it tells me there are no plans fitting my criteria. I didn't provide any criteria, so I'm guessing it's because ...
