Forum Posts

Resolved! Voicemail greeting voice options?

Are there different options for the voice that greets me on voicemail? I don't care for the electronic Aussie accent lady. 

taz by Contributor
  • 3905 Views
  • 20 replies
  • 62 likes

Resolved! Daughter's first phone and plan - BYOP activation and telephone number

I'm buying my daughter her first phone and plan. Since my plan is with Virgin, I wanted to do it here through my account as well.  She has a used phone that we bought before hand elsewhere so we just need to buy a plan ... does she get issued a phone...

Greg by Contributor
  • 55 Views
  • 1 replies
  • 0 likes

Resolved! Unable to activate RCS with new phone?

I upgraded to a Pixel 8 from a Samsung, both with Virgin, both using the same number, and I've been using the new phone for about 3 weeks.This whole time, my RCS has been stuck on "Setting up". I've been able to click "Verify your number" which I thi...

Slink by Contributor
  • 2798 Views
  • 6 replies
  • 6 likes

Resolved! Apple iPhone Pro Need New Battery

I purchased my iPhone 15 pro from virgin on a two year plan back in November of 2023. It needs a new battery. Can I take it into the Apple Store to get it fixed even if I bought it through virgin? If not what can I do or is there a better solution th...

AndWon03 by Contributor
  • 72 Views
  • 1 replies
  • 1 likes

Resolved! satellite connection on mobile phone

Recently near Camrose AB where cell service is terrible for all carriers.  This visit I got a drop down message saying something like I could connect via satellite connection assistant.  I opened the drop down but the thought it might be a scam or it...

Resolved! No Service. Showing SOS

I am having problems today with virgin service . I have no bars at all . Phone kept saying SOS I reset it a bunch of times . Anybody else having this issue today ? 

Resolved! Not receiving incoming 2FA Texts/SMS

I’m a new Virgin Plus customer, I switched over last week on Boxing Day and since then I am not receiving incoming text messages from banks who send the 2-step verification texts when you log into online banking or when you have to authorize a credit...