Forum Posts

Resolved! Unable to keep old plan when upgrading?

Hi, Currently I am using Pixel 4XL with the "Loyalty Diamond 85" plan which includes below features... Loyalty Diamond 85 Call DisplayCan-US/International TextmyPeeps (vpc.ca/mypeeps)Smartphone Data - 20 GBUnlimited anytime minutesUnltd Picture & Vid...

JAzz by Contributor
  • 2000 Views
  • 7 replies
  • 6 likes

Resolved! How Pre-Authorized payments work?

I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill t...

Danyal by Contributor
  • 10260 Views
  • 18 replies
  • 6 likes

Resolved! Billing emails

Please explain to me why I suddenly DID NOT receive an email NOR a text message for my last bill...?? That is equivalent to not sending the paper bill in the mail. So I ended up paying a few days late because you DID send the text reminding me it was...

Electric by Contributor
  • 2724 Views
  • 18 replies
  • 12 likes

Resolved! My Account Login

Everytime I attempt to Login the account says it’s locked out cause of multiple attempts even if it’s my first attempt. Every time I log in I have to create a new password. Any suggestions on how to fix this.  

Ben by Contributor
  • 4719 Views
  • 7 replies
  • 4 likes