Forum Posts

Resolved! Can I change how the channels come up ?

Can I change how the tv channels appear in my profile ? So many channels that I don't like to watch and I want to just zero in to channels I want instead of scrolling and Virgin plus is slow.

DeeM by Contributor
  • 1291 Views
  • 4 replies
  • 2 likes

Resolved! Subscription to Crave Required - No Service Found

I set-up my account the day I received the offer.  It worked by scanning the QR code on my TV.  Now a few days later, when I sign in it tells me I need to subscribe to access Crave.  When I go to Crave directly in my computer or phone, the only optio...

Resolved! Unable to access TVA on Virgin Plus

I keep getting this message: This content is only available to watch while at home and connected to your Virgin Plus Wi-Fi. All the other channels work. How can I get it to work? I tried logging out, rebooting. I spoke to a Virgin representative and ...

Mimi2 by Contributor
  • 522 Views
  • 5 replies
  • 4 likes

Resolved! Free basic crave in French?

I live in Ontario. Why are all the movies under my crave add-on subscription suddenly now all in French? My 'settings' has audio and subtitles set to English... Once again, another 'free' service worth about as much.

Resolved! Cannot watch Virgin TV on TV get Error 1060

Two days ago we stopped being able to watch Virgin TV (using a Firestick). Channels just keep loading and then an error screen comes up with Error 1060. This error is not listed in the Troubleshooting webpage. Virgin TV works on our phone apps. No ot...

FiredUp by Contributor
  • 2082 Views
  • 6 replies
  • 4 likes

Resolved! City TV On Demand disappeared

I have been watching Hudson & Rex on demand and it suddenly disappeared without warning.  Is this normal?  Can anyone explain what happened and/or if I can get it back? Please and thank you  

Resolved! Virgin TV Compatible Devices

Why do your sales people not tell us you need a fire  tv stick to get channels let alone a 4K tv. Now I have no tv service at all until I go buy a 4K tv. So I guess I’m listening to music and watching TV on my IPhone. But when my internet fee goes fr...

Ken323 by Contributor
  • 32624 Views
  • 27 replies
  • 8 likes

Resolved! Unable to access Crave via Google TV

I have been enjoying the free access to Crave Basic but after switching TVs, started to have trouble with Chromecast dropping at ad breaks (also occurs with CTV app casting).  I recently upgraded my Chromecast hoping it would resolve the issue, but i...