Forum Posts

Resolved! Virgin Tv - Account not detected

Hi, I'm a new customer with Virgin for Internet & TV since July 3rd.  Internet is working fine but cannot get the Virgin TV app to connect.  It first scans if a Virgin wifi is availabale (it is) but it says no account found.  If I try to manually use...

Jean92 by Contributor
  • 302 Views
  • 1 replies
  • 1 likes

Resolved! Missing channels

I ordered 4 channels last night, only one shows up new on my line up. I’ve restarted my fire stick MULTIPLE times…. Nothing! I check my app on iPad…..STILL NOTHING! I click on chat box to get assistance…..they only deal with mobility. Can someone the...

KB by Contributor
  • 910 Views
  • 4 replies
  • 2 likes

Resolved! Channels 151, 549, 556, 557, 562

About 2 weeks ago these channels appeared on my TV Guide (core TV package). All of them show "This channel is no longer available", which makes no sense to me.Furthermore, I have looked at the available channels in Virgin+ and they don't even exist.C...

TV Guide initializing at random date and time

I wonder if anyone else is having this problem.  In the past week or 2, when I load the Virgin App and go to the TV Guide, it opens at a random day and time.  I notice that at the bottom of the page it says to press the back button to go to 'current'...

Resolved! Unable to watch live TV on tablet - Error code 1009n/2

hi! I am unable to watch live TV on my tablet, I keep getting error code 1009n/2.  I can watch OnDemand shows, and my tv service is fine.  Any idea how to fix this?  Already tried the virtual repair, but found no issues. hoping for some pointers here...

Jenn1334 by Contributor
  • 485 Views
  • 1 replies
  • 1 likes

Resolved! Virgin Plus TV in home content only on wi-fi message

The guide does not work and on several channels that I try to access through favorites, I get this message (this content is only available to watch while at home and connected to your virgin pls wi-fi)  

Celine by Contributor
  • 323 Views
  • 1 replies
  • 1 likes

Resolved! Tv streaming quality

We have been with virgin for tv for a few weeks. We have 100mb download and the Valerie router is less than 30’ away and pretty much has line of site. We use an apple 4K for streaming.The download speeds are as advertised. The picture is great someti...

Pjm by Contributor
  • 1280 Views
  • 4 replies
  • 1 likes