Changing TV lineup

[KevinMorel86]

We got Virgin TVPlus 1 month ago. We are loving the new internet and TV service but have been unable to change up our TV channel line up. We've been betting the same thing over and over. When will this be fixed? There are a few channels we would like to change but can't. 

 

[VirginPlusAntgio]

Hey there @KevinMorel86, 

Welcome to the Community and thanks for your post. 

We're glad to hear that you love your Virgin Plus services. As per the image you provided, we can see that you tried updating your channel lineup via the mobile app and we would like to know if you were receiving the same error when trying to change your lineup via My Account on a desktop or laptop?

Looking forward to hearing from you.

[KevinMorel86]

 

Still getting this message, even on my laptop. How can I change my line up now? 

[VirginPlusAntgio]

Thanks @KevinMorel86 for checking and providing the screenshots.

We would like to have a deeper look into it for you and will need access to your account. 

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Mystery]

I have been trying to modify the TV channels on the website for over a week now, every time it's written "OOPS! Sorry, but we are having some techie problems right now. Try again later." How could your techie problems last that long? I don't like the service I'm getting this days. I ordered a Chromecast that I never got, I had to buy it myself. They told me to go in a shop to get credit from it, but once there, they told me they couldn't do it. I got hang up three times in a row while talking to agents. I'm really dissatisfied with the service lately. 

[VirginPlusAntgio]

Hey there @Mystery,

Welcome to the Community. 

That is definitely not normal behavior for your Virgin Plus TV services and we would love to check it out for you.

To get started we've sent you a private message, please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[User1988]

We got our services about a month and a half ago and have been trying to change our tv lineup ever since. However, every time I try I keep getting the same error message saying:

OOPS!

Sorry, but we're having some techie problems right now. Please try again later.

How long will this go on for and when can I finally change my lineup?

[VirginPlusAntgio]

Hey there @User1988 ,

Welcome to the Community. 

That is definitely not normal behavior for your Virgin Plus TV services and we would love to check it out for you.

To get started we've sent you a private message, please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[None]

Removing TV channels how to?

[VirginPlusKris]

Hi there, @None. Welcome to the Virgin Plus Community.

You can add and remove channels from your package with the following steps:

1. Log into your My Account profile
2. Under My Services, select your Virgin Plus TV subscription
3. Select Edit Channels

Please note that you will not be able to remove channels from your core Virgin Plus TV package, as those are included in the base subscription.

Let us know if you have any further questions.

[Problem]

This Sept 9,2023 and this is still a problem. What steps have you taken to resolve this problem?

[VirginPlusKris]

Hey there @Problem. Welcome to the Virgin Plus Community, and thanks for letting us know.

We'll be reaching out in a private message to investigate further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Lucster]

I've been on it for over 3 months and have never been able to access the edit channel function. It is permanently unavailable it seems. Doesn't matter what device I use... phone, tablet or PC. Always the same of two responses the famous "Ooops... it's us not you." or "

Your line-up

The information you're looking for is unavailable at this time. Please check back later."

[VirginPlusKris]

Hey there @Lucster. Welcome to the Virgin Plus Community, and thanks for letting us know.

We'll be reaching out in a private message to investigate further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Mjoy]

Can you please send me a private message too. I’ve had this problem for over a year and it’s still yet to be resolved. I’ve tried every device and browser and it keeps saying the check back later or is greyed out. 

Thank you