How To Articles

How to use iOS Live Voicemail

iOS 17 has brought a new Live Voicemail feature to your iPhone. Live Voicemail allows you to read a transcript of a voicemail that is being recorded by a caller in real-time.   Good to know Live Voicemail is automatically activated upon updating to i...

Troubleshooting voice calls

Hey Virgin Plus Members,   We’ve all had this happen before: you can’t make or receive a call anymore.  Don’t panic. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but sometimes a fresh connec...

Troubleshooting text, picture and video messages

Hey Virgin Plus Members,   We’ve all had this happen before: you can’t send or receive text or picture/video messages.  No sweat though. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but some...

Troubleshooting data connectivity

Hey Virgin Plus Members, We’ve all had this happen before: you’ve lost data connection or data speeds are slow.  Not to worry. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but sometimes a fr...

Lost or stolen phone

Hey Virgin Plus Members,   So you’ve lost your phone…worse yet, it’s been stolen. If you’ve lost your phone/tablet or think it’s been stolen, log in to My Account and suspend your service. If you have a smartphone, you can also try using location ap...