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Mobility How To's

How To articles to help with some of your most popular Mobility questions.

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How to complete your Virgin Plus activation using an eSIM

If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card. For new customers, you can activate online or in the My Account app. For existing customers, l...

Unlocking your Virgin Plus phone

Protecting your new phone from fraud is important to us. That's why we've added a 60‑day security lock to your new phone, ensuring that it can only be used on the Virgin Plus network. After 60 days from the activation of your phone, it will unlock ...