Internet How To's
How To articles to help with some of your most popular Internet questions.
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How to transfer your existing number to Virgin Plus
How to Transfer Your Existing Number to Virgin Plus Before starting, ensure you have the following: Your previous provider's active phone number, ready to receive an SMS.Your previous provider's account information.Your Virgin Plus temporary phone n...
How to complete your Virgin Plus activation using an eSIM
If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card. For new customers, you can activate online or in the My Account app. For existing customers, l...
Working Together to Stop Fraud
In today's interconnected world, fraud is an ever-evolving challenge. Scammers constantly develop sophisticated methods, making it feel overwhelming and sometimes isolating. But you are not alone in this fight. Combating fraud is a collaborative ef...
What is smishing? What can I do about it?
In today's digital world, scams are increasingly common, and one type you might encounter is called "smishing." Smishing is a type of phishing, delivered through text messages (SMS) instead of emails. Scammers send deceptive text messages pretending...
How to Find Your Virgin Plus Account Number or 14‑Digit Client ID for Online Banking and Pre-authorized Payments
To pay your Virgin Plus bill through pre-authorized payments or online banking, you’ll need to enter a specific identifier—your 14‑digit Client ID. Many Members experience confusion because Virgin Plus can display several numbers across invoices a...
How to activate Virgin Plus Crave Standard with Ads offer
How to activate your Crave subscription Having trouble activating your Crave Standard with Ads offer? Receiving a Crave "Subscription Required" message? You may encounter a "subscription required" message. This message appears most when accessing ...
How to reset your voicemail PIN
How to Reset Your Voicemail PIN If you've forgotten your voicemail PIN, you can easily reset it in minutes. Follow the steps below using either the My Account web portal or the My Account app. Using the My Account Web Portal Log in to the Virgin P...
Service provider impersonation scam
A fraud scam is targeting members using phone calls, text or social media messages. These callers pose as representatives of service providers, often gaining trust by citing “recent outages in your area”, “a class action case”, or “research on servi...
Unlocking your Virgin Plus phone
Protecting your new phone from fraud is important to us. That's why we've added a 60‑day security lock to your new phone, ensuring that it can only be used on the Virgin Plus network. After 60 days from the activation of your phone, it will unlock ...
