Internet How To's
How To articles to help with some of your most popular Internet questions.
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Service provider impersonation scam
A fraud scam is targeting members using phone calls, text or social media messages. These callers pose as representatives of service providers, often gaining trust by citing “recent outages in your area”, “a class action case”, or “research on servi...
Unlocking your Virgin Plus phone
Protecting your new phone from fraud is important to us. That's why we've added a 60‑day security lock to your new phone, ensuring that it can only be used on the Virgin Plus network. After 60 days from the activation of your phone, it will unlock ...
Suspicious call detection
What is suspicious call detection and how does it protect me? Suspicious call detection uses AI analytics to monitor incoming calls in real time, and it alerts you about potential spam or fraud; allowing you to decide whether to answer incoming cal...
Social engineering – How cybercriminals focus on people
In the world of cyber security, cybercriminals use various attack methods. Many attacks look for vulnerabilities in networks, devices and databases, targeting flaws in technology development and implementation. For cybercriminals looking for a non-...
Taking steps to protect your online accounts
In today’s highly connected and digital world, we spend a lot of time online interacting with friends and family, shopping, searching for information and being entertained. This hyperconnected world gives us incredible benefits, but it also introduc...
Understanding the “grandparent scam”
Deception is a key element in fraud, but what allows the deception to seem real is how fraudsters use our emotions against us. Human emotions are very powerful and when certain emotions are triggered, it can cloud our decision making. A type of fra...
Emotions – The cornerstone of fraud
In every attempted scam, deception is the key attribute. Fraudsters employ tactics to make individuals feel comfortable, feel the need to disclose information or take some sort of action. Playing on emotions is used in almost every scam and is anoth...
12 scams of the holiday season
As online shopping increases, it’s important to be aware of cyber fraud during the holiday season. Scams that target holiday shoppers often rely on fake websites that mimic real online stores, offers that appear too good to be true, bonus gift cards...
The importance of strong passwords
We all have several online accounts and use passwords every day to access them. If a cyber criminal gets access to your account they will take over that account then look for more accounts they can get into. Passwords are an important first step i...
