Internet How To's
How To articles to help with some of your most popular Internet questions.
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The New Era of Scams: How AI is Supercharging Phishing
We have all seen them: those clunky, poorly spelled emails claiming you have won a lottery you never entered, or that your bank account will be locked forever unless you click the link below. For years, these "phishing" attacks were relatively easy...
Seeing (and Hearing) is No Longer Believing: How to Spot AI Deepfakes Before They Strike
Not too long ago, creating a realistic fake video or audio clip required a massive Hollywood budget and a team of special effects experts. Today, it just takes a laptop, an internet connection, and the power of Artificial Intelligence (AI). This te...
How to transfer your existing number to Virgin Plus
How to Transfer Your Existing Number to Virgin Plus Before starting, ensure you have the following: Your previous provider's active phone number, ready to receive an SMS.Your previous provider's account information.Your Virgin Plus temporary phone n...
How to complete your Virgin Plus activation using an eSIM
If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card. For new customers, you can activate online or in the My Account app. For existing customers, l...
Working Together to Stop Fraud
In today's interconnected world, fraud is an ever-evolving challenge. Scammers constantly develop sophisticated methods, making it feel overwhelming and sometimes isolating. But you are not alone in this fight. Combating fraud is a collaborative ef...
What is smishing? What can I do about it?
In today's digital world, scams are increasingly common, and one type you might encounter is called "smishing." Smishing is a type of phishing, delivered through text messages (SMS) instead of emails. Scammers send deceptive text messages pretending...
How to Find Your Virgin Plus Account Number or 14‑Digit Client ID for Online Banking and Pre-authorized Payments
To pay your Virgin Plus bill through pre-authorized payments or online banking, you’ll need to enter a specific identifier—your 14‑digit Client ID. Many Members experience confusion because Virgin Plus can display several numbers across invoices a...
How to activate Virgin Plus Crave Standard with Ads offer
How to activate your Crave subscription Having trouble activating your Crave Standard with Ads offer? Receiving a Crave "Subscription Required" message? You may encounter a "subscription required" message. This message appears most when accessing ...
How to reset your voicemail PIN
How to Reset Your Voicemail PIN If you've forgotten your voicemail PIN, you can easily reset it in minutes. Follow the steps below using either the My Account web portal or the My Account app. Using the My Account Web Portal Log in to the Virgin P...
