Purchasing a new device is not required.
On Virgin Plus, if you wish to pay your Sweet Pay balance early you must first switch to a BYOP (Bring your own phone) plan. This will generate the charge for the remaining balance of your device to be paid on...
Hi there @Corey7733. Welcome to the Virgin Plus Community.
If you end your Service Agreement early or you change your plan to a non-eligible plan (Bring Your Own Phone), you will have to pay an early exit charge. The early exit charge consists of y...
@Niki
Sounds like you may have inserted your old SIM card in the device, instead of activating and inserting your new SIM card.If this is not the case please let us know here.
Hey @snowjon ,
It is possible to make the update, however we do need to help you complete the request. Please send us a private message and we will be more than happy to start the process.
Hi!
Thanks for your post, welcome to community.
You may purchase a data add-on (if available), via your online profile at My features
Let the Community know if you have more questions.
