Virgin Community

Are you able to test the SIM card in another device to confirm if you see the same issue. If the SIM works without issue, your device may be the issue. What kind of device are you using?If the SIM card does not work in another device, I would suggest...

Go to Settings, scroll down to and touch General, touch About. You will see  the model name as a field. 

You can find the rates here https://www.virginplus.ca/en/support/canada-long-distance-rates.html 

You may have disabled data roaming on your device and will need to enable it to use data outside of Canada.What kind of device are you using?

Couple thoughts come to mind with the FE to FE SMS delay and @Charliethecat issue. Are you both using the same messaging app?You can confirm by opening your Settings, scroll down and touch Apps. You should see "Choose default apps" at the top of the ...