Account Profile Language

[Jojo]

I would like to know why I keep getting all my correspondence from you in French when my account is in English. Please send all emails and correspondence in ENGLISH. 

[VirginPlusAntgio · Accepted solution]

Hey there @Jojo, 

Welcome to the Community.

You can manage your language preference via your MyAccount app. Once on the app you can follow these steps; press the Profile icon on the top right of your screen > Profile > Mobility bill - your account number > Language and Mobility agreement language.

[LOUISE592]

I have just signed up with Virgin and any communication I get (emails & texts) is in French. How can I get those communications to come in English?

[John1111]

This doesn't work.

[VirginPlusKris]

Hi there @John1111.

Welcome to the Community and thanks for your post.

We've sent you a private message to assist. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message