Forum Posts

Dont want to show full name when calling someone

Hello, Why my full name shows up when I call to someone? I would like to see them only my number and not name for the privacy and security reason. How can i disable that . Thank you 

TinaJ by Contributor
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Low network reception

Did I make a mistake moving from Bell? My reception is terrible 1-2 bar maybe 3 if I am lucky.. I am a parent and I work using my phone so I need great reception -- not decent -- GREAT. How to I achieve this?  

True by Contributor
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Can not use phone

My Phone is on Auto Pay and do not use very often. I tried to use it and was told to Top Up  Why?

MMS texts significant transmission delay

Sent a Mass text to 4 family members and found varying receiving results.  I posted mine at 12:39 pm. The times received varied: 12:40pm, 1:20 pm, 9:05 pm and one never even got it.  We ensured everyone had data turned on. The other family members ca...

Donut by Contributor
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Resolved! Deleted a text complete chat

I accidentally deleted a chat string last night at 8:30 pm i noticed it this morning and tried to do a back up to retrieve them. Unfortunately the fone did a back up at 4:30 this morning after i deleted the chat. is there any way to restore it? 

Data usage

Is there a guesstimate on how many minutes u can watch Netflix or YouTube in 1 GB of data?

Verdun by Contributor
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Resolved! eSIM for Smartwatch

I went to the store...  I wanted to get an E SIM activated for my Samsung watch and they said I wouldn't be able to do that... I Urge Virgin Plus to start supporting E SIMS for Samsung watches as soon as possible...

pt10 by Contributor
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  • 2 replies
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No Service?

As of a few hours ago I have no service. Ocassionally Virgin will pop up as the network but otherwise its No Service Am I the only one?

MikeR by Contributor
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  • 0 likes