Forum Posts

Resolved! Daughter's first phone and plan - BYOP activation and telephone number

I'm buying my daughter her first phone and plan. Since my plan is with Virgin, I wanted to do it here through my account as well.  She has a used phone that we bought before hand elsewhere so we just need to buy a plan ... does she get issued a phone...

Greg by Contributor
  • 116 Views
  • 1 replies
  • 1 likes

Resolved! Wifi calling not functioning

I just switched to Virgin and am trying to setup wifi calling on my new Iphone 13.  After toggling the wifi button on, it hangs up on the Activating WiFi Calling Screen and then comes up with a Message to call Virgin Mobile.  A call to them only conf...

captcory by Contributor
  • 6365 Views
  • 26 replies
  • 11 likes

Resolved! Texts Not coming from my registered phone number

I recently ordered a SIM card online. After placing my order I got a temporary Virgin number. After my card arrived I activated my plan and transferred my number from my old provider. I have an android, and now when I text people with the default set...

Resolved! Unable to activate eSIM

Called customer care to be sure Esim is supported. I was told yes no problem. Went to Apple store and purchased a new iPhone 14. Was on the phone and computer for a hour or more with no luck trying to get the new phone activated.  Then I was told tha...