Resolved! Are we able to renew the 365-day travel pass promotion once it expires?
Our 365-day travel promotion expires in December; are we able to renew it then, as we really like it.
Forum Posts
Resolved! CAN/US/MEX plan clarity with Roam Sweet Roam
Hello all, I just changed to the CAN/US/MEX promotional plan. But I’m a bit confused about the plan details and how I can correctly use the features when travelling to the U.S. and Mexico. below is a photo of what’s included in the plan. It includes ...
Resolved! Roam Sweet Roam Travel Add-on
If I add on Roam Sweet Roam for 1 week, what are the extra charges?
Resolved! How does Incoming vs. Outgoing calls on Travel Passes work?
Will a person using a Portuguese number be charged long distance charges if I am using the Global 365 day travel pass on my Canadian number?
Resolved! Roaming without Roam Sweet Roam
We live in Vancouver, Canada and will be travelling to Europe. With my daughter’s phone (with a virgin plan) she would only need to use it in an emergency, or if lost or separated from us somehow. If we make no changes to her plan/ purchase no r...
Resolved! Roam Sweet Roam not working
travelling in US, trying to get Roam Sweet Roam working... Keep getting this message: "Oh no Member. A tech issue prevented Roam Sweet Roam with home data from being added to your account. Try again later or give us a shout at 1-888-999-2321 ( vpc.c...
Resolved! How do I call my mobility voicemail while out of the country?
I can't get into my voicemail from my location in the US. How do I call my mobility voicemail while out of the country?
Resolved! Port-Out Confirmation SMS Not Received While Roaming
Hi,I requested to port out my mobile phone number a couple of months ago, but I never received the confirmation SMS. I’ve been roaming during this time and wanted to check if the SMS can be received while in roaming, or if there is a security feature...
Resolved! Roaming with a Prepaid plan - I need to receive texts internationally. What do I do?
I am located internationally (UAE) and need to receive texts . I have 25 dollar normal prepaid plan and I turned on the SMS option but did not receive any texts. can anybody help ? Do I need to do some settings?
