Hello all, I just changed to the CAN/US/MEX promotional plan. But I’m a bit confused about the plan details and how I can correctly use the features when travelling to the U.S. and Mexico. below is a photo of what’s included in the plan. It includes ...
If I add on Roam Sweet Roam for 1 week, what are the extra charges?
Will a person using a Portuguese number be charged long distance charges if I am using the Global 365 day travel pass on my Canadian number?
We live in Vancouver, Canada and will be travelling to Europe. With my daughter’s phone (with a virgin plan) she would only need to use it in an emergency, or if lost or separated from us somehow. If we make no changes to her plan/ purchase no r...
travelling in US, trying to get Roam Sweet Roam working... Keep getting this message: "Oh no Member. A tech issue prevented Roam Sweet Roam with home data from being added to your account. Try again later or give us a shout at 1-888-999-2321 ( vpc.c...
I can't get into my voicemail from my location in the US. How do I call my mobility voicemail while out of the country?
Hi,I requested to port out my mobile phone number a couple of months ago, but I never received the confirmation SMS. I’ve been roaming during this time and wanted to check if the SMS can be received while in roaming, or if there is a security feature...
I am located internationally (UAE) and need to receive texts . I have 25 dollar normal prepaid plan and I turned on the SMS option but did not receive any texts. can anybody help ? Do I need to do some settings?
Why am I getting roaming messages if I m still in Canada? AI Summary: A Virgin Plus Member in Canada near the U.S. border could connect to a U.S. carrier's tower, triggering a Roam Sweet Roam notification and/or roaming charges. This is simp...
