Forum Posts

Resolved! No Sim card notification

I've had my phone for years and it has worked great. All of a sudden a few days ago I noticed a notification that said 'No SIM card.' I've taken the phone apart, to make sure the SIM card is still there, as I have dropped the phone a few times, and i...

Kali by Contributor II
  • 3860 Views
  • 7 replies
  • 5 likes

Resolved! Size of SIM card is too big

I got my phone s24 but the sim you give us is bigger than the slot. It doesn't fit. my sim is nano but you Sent me a different one  

Maria0 by Contributor
  • 457 Views
  • 1 replies
  • 0 likes

Resolved! PIN for the SIM

How do I find the PIN for my SIM? I don't have the red card where the SIM Card was.

Gabriela by Contributor
  • 13610 Views
  • 3 replies
  • 2 likes

Resolved! Bad reception and no data randomly

My boyfriend and I signed up with Virgin maybe 2 weeks ago now. We came from Rogers and Fido. Since we signed up we have had random times when we have no signal for phone calls or internet. This has included my partner being out on the street and he ...

Sadlymad by Contributor
  • 4401 Views
  • 5 replies
  • 1 likes

Resolved! Texts Not coming from my registered phone number

I recently ordered a SIM card online. After placing my order I got a temporary Virgin number. After my card arrived I activated my plan and transferred my number from my old provider. I have an android, and now when I text people with the default set...

Resolved! Reuse old virgin plus simcard?

Can I reuse old virgin plus simcard or I need to buy a new sim card to get a service from virgin plus prepaid?

hsach by Contributor II
  • 538 Views
  • 1 replies
  • 2 likes