Data access

bird_y3
Contributor

‎03-24-2022 02:24 PM - last edited on ‎03-24-2022 03:18 PM by

hello, i haven’t been able to access internet on my phone since i started using this sim card earlier this week. 

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VirginPlusAntgio
Moderator

‎03-28-2022 02:24 PM - edited ‎03-28-2022 02:25 PM

Hey there @bird_y3,

Welcome to the Community and thanks for your post. 

We'll need a few details in order to assist.

  • What is the make and model of your phone.
  • Was the phone acquired at Virgin Plus or from a different carrier?
  • Have you checked your plan on My Account to ensure no features were missing?
  • Do you have a Postpaid or Prepaid account?
  • Have you completed any other troubleshooting?