I just switched to Virgin in July and one of the perk was a 10$ credit on each line for a registered pre-authorised payment in the first 30 days, which I've done. The credit doesn't show up on my bill. How to go to get the credit for this bill and futures ones? thank you. N.
I activated the pre-authorized payment on my account. Its due date for last bill, was yesterday. There is a record on bill history that shows the bill was paid yesterday. However, in my bank account there is no record to in order to deduct the bill till now.
I know it might take time, but I'm curious if this action affects credit score or not?
I would like to know why I keep getting all my correspondence from you in French when my account is in English. Please send all emails and correspondence in ENGLISH.
I just got a new phone, and paying it off through sweet pay. Only problem is I do not know how that works and was not explained properly. Is it added to my monthly bill and I pay it off that way? Or do I need to pay separate payments in order to pay ...
I cannot access the website to change my planI am on prepaid and anytime I want to update my plan to a more expensive one I may addand also my card has expired and I cannot fix it because of this godawful websiteevery time I attempt to change anythin...
I am hoping to upgrade my phone. However, I'm in between addresses, currently at a US address. Is it possible to order my upgrade to a US address or can I order it to a Virgin store and pick it up in person?
I signed the $15 per month prepaid plan over the weekend, which includes 100 minutes outgoing and unlimited incoming calls every month. But it shows on my account that the incoming calls still is consuming the airtime. Why this happened?
I am trying to figure out my cover. One side says anytime minutes and another says weekends after 5. Not sure what free minutes I have or when to use them
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