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Resolved! Is this email a scam or real?

Hi, I have received an email purporting to be from Virgin Plus. It was sent from vp@info.vpc.ca.The message is:Dear XXXX,We’re in the process of replacing our aging network in your neighbourhood.Over time, Members on our older network will need to tr...

DavidH by • Contributor
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  • 2 replies
  • 4 likes

Resolved! Internet slow

We need a tech to check Internet speed, I pay for 30mega but I get only 2mega

Jamoola by • Contributor
  • 1934 Views
  • 4 replies
  • 2 likes

Resolved! Is there a way to obtain a fixed IP?

Hi There is a lot of power outages where i live and i noticed my extern ip has changed with the latest outage. As i'm hosting some custom services i need to share with a friend, i could use a fixed ip. Is there a way to get a fixed ip address ? Right...

Thibault by • Contributor
  • 530 Views
  • 1 replies
  • 1 likes

Resolved! Can no longer see both 2.4 and 5G wi-fi networks

Hi.  I had previously set up both a 5G and a 2.4G wi-fi network on my Valerie modem but now I see only 2.4.When I connect from a browser directly to the Valerie modem I don't see any options for managing both:  just one network named xxx_2.4, where t...

jtgraham by • Contributor II
  • 10310 Views
  • 17 replies
  • 4 likes

USB on STEVE

-CONNECTION TO USB 1 OR 2 ON STEVE IS INTERMITTENT -- AT THE MOMENT IT IS WORKING BUT LATER PROBABLY NOT -- CANNOT DEPEND ON ACCESS TO EITHER OF THE USB'S -- HAVE REFORMATED MANY TIMES AND TRIED MANY SIZES AND TYPES OF USB'S -- ALL OF WHICH ALWAYS WO...

DWLGR by • Contributor
  • 156 Views
  • 1 replies
  • 2 likes

Resolved! Authentication error

When connecting to Wifi on my phone, there is no prompt to enter a password for the selected router. Instead an authentication error message appears. A few notes. 1. The phone (GS8) was connected to Valerie with the original password. 2. After changi...

Echo27 by • Contributor
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  • 1 replies
  • 2 likes

Resolved! Valerie keeps rebooting while streaming

Hello,On several occasions, when I attempt to stream 4k content from my plex server to my TV our Valerie modem will reboot itself. All devices become disconnected from the wifi network. The wifi network is no longer present while the modem is going t...

Merocc by • Contributor
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  • 1 replies
  • 1 likes

Resolved! Valerie modem keeps turning on/off

Please help; tried contacting Virgin directly but they were no help. Valerie modem keeps turning on/off... not completely off, but glitching. Won't send me my administrator passwords, and internet goes on/off. Tried unplugging, many times, and can't ...