Forum Posts

Resolved! Valerie now says HomeHub3000

When logging into the web interface I now see Home Hub 3000 indications.I’m also unable to input the v2 number since it thinks it’s a Bell modem and refuses the virginmobile.ca user id. What happened?

JesseT by Contributor
  • 2192 Views
  • 12 replies
  • 3 likes

Resolved! Modem Incorrect Info

My modem is Valerie, however my account says it is Steve????

Cam4 by Contributor
  • 182 Views
  • 1 replies
  • 1 likes

Resolved! Internet slow and intermittent network disconnect

All evening internet disconnecting intermittently and download speed 25-27. Making it impossible to watch TV. I pay for 100 mbps for download and not getting the service. The issues happen on a regular basis with Virgin. I call Virgin, always same re...

Pau by Contributor
  • 2995 Views
  • 12 replies
  • 8 likes

Resolved! Is this email a scam or real?

Hi, I have received an email purporting to be from Virgin Plus. It was sent from vp@info.vpc.ca.The message is:Dear XXXX,We’re in the process of replacing our aging network in your neighbourhood.Over time, Members on our older network will need to tr...

DavidH by Contributor
  • 3394 Views
  • 2 replies
  • 4 likes

Resolved! Internet slow

We need a tech to check Internet speed, I pay for 30mega but I get only 2mega

Jamoola by Contributor
  • 2013 Views
  • 4 replies
  • 2 likes

Resolved! Is there a way to obtain a fixed IP?

Hi There is a lot of power outages where i live and i noticed my extern ip has changed with the latest outage. As i'm hosting some custom services i need to share with a friend, i could use a fixed ip. Is there a way to get a fixed ip address ? Right...

Thibault by Contributor
  • 587 Views
  • 1 replies
  • 1 likes

Resolved! Can no longer see both 2.4 and 5G wi-fi networks

Hi.  I had previously set up both a 5G and a 2.4G wi-fi network on my Valerie modem but now I see only 2.4.When I connect from a browser directly to the Valerie modem I don't see any options for managing both:  just one network named xxx_2.4, where t...

jtgraham by Contributor II
  • 10766 Views
  • 17 replies
  • 4 likes

Resolved! USB on STEVE

-CONNECTION TO USB 1 OR 2 ON STEVE IS INTERMITTENT -- AT THE MOMENT IT IS WORKING BUT LATER PROBABLY NOT -- CANNOT DEPEND ON ACCESS TO EITHER OF THE USB'S -- HAVE REFORMATED MANY TIMES AND TRIED MANY SIZES AND TYPES OF USB'S -- ALL OF WHICH ALWAYS WO...

DWLGR by Contributor
  • 172 Views
  • 1 replies
  • 2 likes