The Virtual repair tool will automatically detect and fix problems with your Virgin Plus Internet and TV services.
Use it to make sure your services are running their best, or if you have:
When logging into the web interface I now see Home Hub 3000 indications.I’m also unable to input the v2 number since it thinks it’s a Bell modem and refuses the virginmobile.ca user id. What happened?
My modem is Valerie, however my account says it is Steve????
All evening internet disconnecting intermittently and download speed 25-27. Making it impossible to watch TV. I pay for 100 mbps for download and not getting the service. The issues happen on a regular basis with Virgin. I call Virgin, always same re...
Hi, I have received an email purporting to be from Virgin Plus. It was sent from vp@info.vpc.ca.The message is:Dear XXXX,We’re in the process of replacing our aging network in your neighbourhood.Over time, Members on our older network will need to tr...
We need a tech to check Internet speed, I pay for 30mega but I get only 2mega
Hi There is a lot of power outages where i live and i noticed my extern ip has changed with the latest outage. As i'm hosting some custom services i need to share with a friend, i could use a fixed ip. Is there a way to get a fixed ip address ? Right...
Hi. I had previously set up both a 5G and a 2.4G wi-fi network on my Valerie modem but now I see only 2.4.When I connect from a browser directly to the Valerie modem I don't see any options for managing both: just one network named xxx_2.4, where t...
I'm about to go nuts, I have been attempted to connect my phone through wifi via Valerie and nothing is working, what-so-ever!!! I need help!
-CONNECTION TO USB 1 OR 2 ON STEVE IS INTERMITTENT -- AT THE MOMENT IT IS WORKING BUT LATER PROBABLY NOT -- CANNOT DEPEND ON ACCESS TO EITHER OF THE USB'S -- HAVE REFORMATED MANY TIMES AND TRIED MANY SIZES AND TYPES OF USB'S -- ALL OF WHICH ALWAYS WO...
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The Virtual repair tool will automatically detect and fix problems with your Virgin Plus Internet and TV services.
Use it to make sure your services are running their best, or if you have: