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Resolved! Is there a way to obtain a fixed IP?

Hi There is a lot of power outages where i live and i noticed my extern ip has changed with the latest outage. As i'm hosting some custom services i need to share with a friend, i could use a fixed ip. Is there a way to get a fixed ip address ? Right...

Thibault by • Contributor
  • 491 Views
  • 1 replies
  • 1 likes

Resolved! Can no longer see both 2.4 and 5G wi-fi networks

Hi.  I had previously set up both a 5G and a 2.4G wi-fi network on my Valerie modem but now I see only 2.4.When I connect from a browser directly to the Valerie modem I don't see any options for managing both:  just one network named xxx_2.4, where t...

jtgraham by • Contributor II
  • 9897 Views
  • 17 replies
  • 4 likes

USB on STEVE

-CONNECTION TO USB 1 OR 2 ON STEVE IS INTERMITTENT -- AT THE MOMENT IT IS WORKING BUT LATER PROBABLY NOT -- CANNOT DEPEND ON ACCESS TO EITHER OF THE USB'S -- HAVE REFORMATED MANY TIMES AND TRIED MANY SIZES AND TYPES OF USB'S -- ALL OF WHICH ALWAYS WO...

DWLGR by • Contributor
  • 152 Views
  • 1 replies
  • 2 likes

Resolved! Authentication error

When connecting to Wifi on my phone, there is no prompt to enter a password for the selected router. Instead an authentication error message appears. A few notes. 1. The phone (GS8) was connected to Valerie with the original password. 2. After changi...

Echo27 by • Contributor
  • 693 Views
  • 1 replies
  • 2 likes

Resolved! Valerie keeps rebooting while streaming

Hello,On several occasions, when I attempt to stream 4k content from my plex server to my TV our Valerie modem will reboot itself. All devices become disconnected from the wifi network. The wifi network is no longer present while the modem is going t...

Merocc by • Contributor
  • 216 Views
  • 1 replies
  • 1 likes

Resolved! Valerie modem keeps turning on/off

Please help; tried contacting Virgin directly but they were no help. Valerie modem keeps turning on/off... not completely off, but glitching. Won't send me my administrator passwords, and internet goes on/off. Tried unplugging, many times, and can't ...

Resolved! Internet via Ethernet, but can not connect to Valerie settings

Hi there,I have a desktop connected to Valerie via Ethernet. Internet works great but I can NOT connect to Valerie settings typing "http://valerie/" or "http://192.168.2.1/". I get the error message "This site can’t be reached" and "DNS_PROBE_FINISHE...

FFlo by • Contributor
  • 3151 Views
  • 12 replies
  • 0 likes