-CONNECTION TO USB 1 OR 2 ON STEVE IS INTERMITTENT -- AT THE MOMENT IT IS WORKING BUT LATER PROBABLY NOT -- CANNOT DEPEND ON ACCESS TO EITHER OF THE USB'S -- HAVE REFORMATED MANY TIMES AND TRIED MANY SIZES AND TYPES OF USB'S -- ALL OF WHICH ALWAYS WO...
When connecting to Wifi on my phone, there is no prompt to enter a password for the selected router. Instead an authentication error message appears. A few notes. 1. The phone (GS8) was connected to Valerie with the original password. 2. After changi...
Hello,On several occasions, when I attempt to stream 4k content from my plex server to my TV our Valerie modem will reboot itself. All devices become disconnected from the wifi network. The wifi network is no longer present while the modem is going t...
Please help; tried contacting Virgin directly but they were no help. Valerie modem keeps turning on/off... not completely off, but glitching. Won't send me my administrator passwords, and internet goes on/off. Tried unplugging, many times, and can't ...
Hi there,I have a desktop connected to Valerie via Ethernet. Internet works great but I can NOT connect to Valerie settings typing "http://valerie/" or "http://192.168.2.1/". I get the error message "This site can’t be reached" and "DNS_PROBE_FINISHE...
Our Steve modem has been dropping connections every frequently (every 1-15 mins roughly). My partner and I found a way to log into the Steve modem and were able to look at the error log. We determined that we were being disconnected from the Steve mo...
I subscribed to Virgin Home Internet 300mbps. Suppose the delivery date for self-installation is from Friday, December 29, 2023 - Tuesday, January 2, 2024 stated on the order. But I still have not receive it. Not even a single "shipped" email" was re...
I already have a new modem, can i use it when i change my internet speed plan to 300?
I tried pressing the key icon to retrieve my admin password.I can see that there's a reset button, but it just restarts the device.How do you factory reset the device?
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The Virtual repair tool will automatically detect and fix problems with your Virgin Plus Internet and TV services.
Use it to make sure your services are running their best, or if you have:
