Modem Incorrect Info

Cam4
Contributor

My modem is Valerie, however my account says it is Steve????

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VirginPlusKris
Moderator

Hi there, @Cam4. Welcome to the Virgin Plus Community, and thanks for your post.

That does sound strange. Have you been experiencing any issues with your internet (degradation, disconnects, etc.) Have you recently either upgraded your internet service or replaced your modem with a new Valerie?

Looking forward to hearing back from you.

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VirginPlusKris
Moderator

Hi there, @Cam4. Welcome to the Virgin Plus Community, and thanks for your post.

That does sound strange. Have you been experiencing any issues with your internet (degradation, disconnects, etc.) Have you recently either upgraded your internet service or replaced your modem with a new Valerie?

Looking forward to hearing back from you.