Could anybody tell me who turned on my Wi-Fi?After the Virgin technician set up the Valerie modem, I immediately connected a securely confirmed computer to Valerie modem via Ethernet and turned off the modem's Wi-Fi . Then, for the first time on Apri...
Hello, I recently signed up and got the Vincent modem. I have a question regarding the 5GHz radios.Why is the 5GHz Radio 2 upper channels selection trimmed?In my case the 100 to 144 channels would be the preferred choice for 5GHZ Radio 2 without inte...
I have a USB drive plugged into my Valerie modem. When I try to map it as a network drive through windows 11, I continually get a Windows security popup telling me that either the username or password is incorrect. I've tried every combination of p...
The Virgin Plus technician is coming to set up my new internet service. Do I cancel my service with the previous internet provider or does Virgin Plus do this?
I have used a Valerie router for 4 years with no problems and now ( even with a replacement unit ) things are different. I always turn my system off at night and on startup next day wifi and other settings are BACK ON. Was a change made to these rout...
Hey there - using a Valerie modem at the moment, I see a way to re-route IPv4 DNS servers manually, however I don't see a way to re-route IPv6 servers. Is this a feature that will become available eventually or will there never be a way to do this? I...
I received a new Valerie modem and self-installed it the afternoon of the 29th of December using the correct fiber connection and properly hooking up the power supply. The documentation that came with it said after being connected to the fiber jack, ...
Screen changed to loading/charge, internet cut out but came back. Just wondering what that was all about?
Hi, I've been getting this error recently whenever I enter the modem's IP in the browser:(Initialization failed / L'initialisation a échoué)Not able to change wifi settings or anything elseSteps performed:------ Restarting the modem- Resetting to fac...
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The Virtual repair tool will automatically detect and fix problems with your Virgin Plus Internet and TV services.
Use it to make sure your services are running their best, or if you have:
