Hey there @JesseT ,
Welcome to the Community and thanks for your post.
That is strange and the Community will be happy to help however we can.
In order for the Community to best assist, some extra details will be needed;
- Have you tried rebooting your modem? If not, give it a try and let us know if the issue persists.
- What troubleshooting steps have you tried so far?
- Have you got in touch with our technical support team to have your concern verified?
- Please share a screen shot on what you see and error message received when attempting to log on (Please make sure to hide any account information from the image).
Looking forward to hearing back from you.
