can't connect my phone through Valerie

[lovelylildevilwings]

I'm about to go nuts, I have been attempted to connect my phone through wifi via Valerie and nothing is working, what-so-ever!!! I need help!

[lovelylildevilwings]

Oh, it keeps saying there's an Authentication problem, no matter what I try.

[VirginPlusAntgio · Accepted solution]

Hey there @lovelylildevilwings , 

Welcome to the Community and thanks for your post. 

In order for the Community to best assist, some clarification will be needed;

• Is your phone updated to it's latest OS/IOS version?
• Is it only your phone or do you have other devices with the Wi-Fi issue?
• Have you tried erasing your saved Wi-Fi in your phone and start a fresh connection?
• What troubleshooting steps have you tried so far?

Looking forward to hearing back from you.

[Dale1953]

Phone is not connecting to valerie

[VirginPlusAntgio]

Hey there @Dale1953 , 

Welcome to the Community and thanks for your post. 

We invite you to review our response above and give the tips a try. 

Keep the Community updated with the results.