Forum Posts

Resolved! Is IPTV blocked?

Is Virgin blocking IPTV apps? I can only watch it with VPN in the evening and weekend.  During the day Mon-Fri is ok without VPN.

GB4 by Contributor
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  • 3 replies
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Resolved! Green cable fibre cable

So I just realized that my home doesn’t have a green cable to insert the Valerie modem cable it came with. The only one I have is a Ethernet connection on the wall. Should I just get a technician to install it then?  

Cheese by Contributor
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  • 7 replies
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Resolved! Valerie will not connect to PC through ethernet

I have never been able to get my Valerie modem to connect to my desktop PC using an ethernet cable. I have tried using different ports and different cables in case one was damaged, but this did not fix the problem. I can connect other devices to the ...

Resolved! Valerie Modem Physical Connections

I am awaiting replacement of a Valerie modem and plan to install it myself. While removing the old modem, I detached the connector shown below from the body of the modem itself. To do this, I had to figure out how to open a little panel on the back o...

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Resolved! Newest modem

What is the newest modem offered by virgin ? Steve Or Valerie ‘? I can onlyfind information on the site for Steve and have Valerie  

Resolved! Valerie router blocks pi hole dns device

I'm trying to set up a pi-hole on my home network to block ads and websites (since Virgin's routers don't have the ability to filter websites out of the box for some reason). the pi-hole is working fine after install and passes tests I do with nslook...

Resolved! Adjusting Modem Signal strength

I'm using Virgin's Vincent Modem and in wifi settings there's an option to set the signal strength for 2.4 Ghz and 5 Ghz radio 1 and 5 Ghz radio 2 in terms of percentage.  Is there any reason why I shouldn't set them all to 100%?

Jeff D by Contributor
  • 679 Views
  • 1 replies
  • 2 likes