Virgin Community

Resolved! Valerie will not connect to PC through ethernet

I have never been able to get my Valerie modem to connect to my desktop PC using an ethernet cable. I have tried using different ports and different cables in case one was damaged, but this did not fix the problem. I can connect other devices to the ...

Resolved! Display on Valerie box 'New device connected'

The Valerie box display says New device connected. I have not connected anything new. Is this going to develop into a problem?  

Resolved! Valerie Modem Physical Connections

I am awaiting replacement of a Valerie modem and plan to install it myself. While removing the old modem, I detached the connector shown below from the body of the modem itself. To do this, I had to figure out how to open a little panel on the back o...

Resolved! Newest modem

What is the newest modem offered by virgin ? Steve Or Valerie ‘? I can onlyfind information on the site for Steve and have Valerie  

Resolved! Battery to Virgin Valerie modem

I found that Virgin Valerie modemhave a place for a backup battery. Where I can buy it?

Resolved! Valerie router blocks pi hole dns device

I'm trying to set up a pi-hole on my home network to block ads and websites (since Virgin's routers don't have the ability to filter websites out of the box for some reason). the pi-hole is working fine after install and passes tests I do with nslook...

Resolved! Why am I getting a privacy warning?

Resolved! Adjusting Modem Signal strength

I'm using Virgin's Vincent Modem and in wifi settings there's an option to set the signal strength for 2.4 Ghz and 5 Ghz radio 1 and 5 Ghz radio 2 in terms of percentage.  Is there any reason why I shouldn't set them all to 100%?

Resolved! Fibre Optic port is broken

Is there any way I can fix it myself? I moved to a new apartment and it's broken. I hadn't seen it before I signed up for the internet service, and now I can't connect the modem.