Solved: Newest modem - Virgin Community

What is the newest modem offered by virgin ?
Steve Or Valerie ‘?
I can only

find information on the site for Steve and have Valerie

1 ACCEPTED SOLUTION

Accepted Solutions

Hey there @Tiffanylmm ,

Welcome to the Community and thanks for your post.

Currently, Valérie is the newest model of the two. To learn more, check out Internet Support Valérie on VirginPlus.ca. Once on the page, if the information is for Steve, you will have the option to click (Switch to Valérie)

Let the Community know if you have more questions.

UPDATE: Say hello to Vincent! Available starting July 2024.

See Vincent’s Support Guide Opens in a new tab or window for more information on setting up and configuring Vincent in your home.

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2 REPLIES 2

Hey there @Tiffanylmm ,

Welcome to the Community and thanks for your post.

Currently, Valérie is the newest model of the two. To learn more, check out Internet Support Valérie on VirginPlus.ca. Once on the page, if the information is for Steve, you will have the option to click (Switch to Valérie)

Let the Community know if you have more questions.

UPDATE: Say hello to Vincent! Available starting July 2024.

See Vincent’s Support Guide Opens in a new tab or window for more information on setting up and configuring Vincent in your home.

I was wondering I have the Steve modem but was told it's out of date by a friend and that could be the reason my internet isn't running as fast as what I've been paying for ? I heard there's a new modem called Valerie and was wondering more about that. Would upgrading help my internet run to the speed I'm suppose to be getting, does it cost to upgrade the modem ?