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03-27-2024 04:34 PM
What is the newest modem offered by virgin ?
Steve Or Valerie ‘?
I can only
find information on the site for Steve and have Valerie
Solved! Go to Solution.
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03-28-2024 04:00 PM - last edited on 03-04-2025 07:37 AM by VirginPlusDRock
Hey there @Tiffanylmm ,
Welcome to the Community and thanks for your post.
Currently, Valérie is the newest model of the two. To learn more, check out Internet Support Valérie on VirginPlus.ca. Once on the page, if the information is for Steve, you will have the option to click (Switch to Valérie)
Let the Community know if you have more questions.
UPDATE: Say hello to Vincent! Available starting July 2024.
See Vincent’s Support Guide for more information on setting up and configuring Vincent in your home.
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03-28-2024 04:00 PM - last edited on 03-04-2025 07:37 AM by VirginPlusDRock
Hey there @Tiffanylmm ,
Welcome to the Community and thanks for your post.
Currently, Valérie is the newest model of the two. To learn more, check out Internet Support Valérie on VirginPlus.ca. Once on the page, if the information is for Steve, you will have the option to click (Switch to Valérie)
Let the Community know if you have more questions.
UPDATE: Say hello to Vincent! Available starting July 2024.
See Vincent’s Support Guide for more information on setting up and configuring Vincent in your home.
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03-04-2025 01:29 AM - last edited on 03-04-2025 07:32 AM by VirginPlusDRock
I was wondering I have the Steve modem but was told it's out of date by a friend and that could be the reason my internet isn't running as fast as what I've been paying for ? I heard there's a new modem called Valerie and was wondering more about that. Would upgrading help my internet run to the speed I'm suppose to be getting, does it cost to upgrade the modem ?
