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Resolved! Wi-Fi: Password reset

I just recently got the virgin internet connection and received a pre-set WIFI SSID and password. I'm trying to change the password but every time I try to login, it shows that the password is incorrect. I've been trying the same password that's been...

Resolved! Upgrading internet speed

I already had a Virgin employee install internet in my apartment - it’s 50 mps. I find it way too slow and need to upgrade as I’ve started working remotely. When I go to look up upgrade plans available in my area, it says there aren’t any. How is tha...

Resolved! Home Internet not working - “status: down”

I picked up a new replacement Valerie last night, all indicator lights are white and the modem display says the modem is functioning properly. When I try to sign on to access the Virgin system it says “status: down”. The page header says “My Bell Ser...

DKO by • Contributor
  • 429 Views
  • 3 replies
  • 2 likes

Resolved! 1 gig internet with valerie modem - can I upgrade modem

Hello,Recently purchased 1 gig internet. I have the Valerie modem.  How can I upgrade to Vincent to leverage better speeds?  Does this give me better speeds? Valerie seems to be capped at 300 mbps.  I feel like the speed I'm paying for isn't being us...

Resolved! How to return my modem?

Hi, I'm trying to find out the information for returning a modem. Thanks.

ljames18 by • Contributor
  • 12112 Views
  • 16 replies
  • 16 likes

Resolved! Netflix - Connect to device failed

The Virgin router comes up with an error after an hour or so when I open Netflix (v.17.32.0) and try to connect to my ChromeCast and it fails with the following error: 'Connect to device failed.  Failed to connect to selected device. Please try again...

C948372 by • Contributor
  • 221 Views
  • 1 replies
  • 1 likes

Resolved! Blink camera setup requirement 2.4 Ghz not 5.0 Ghz

Help!I am trying to setup my blink doorbell camera, after a few phone calls they say it is my internet and the camera requires 2.4 gigahertz. And that I currently have 5?what does that mean? What do I do?thank you in advance, rebecca 

Rebecca by • Contributor
  • 952 Views
  • 6 replies
  • 5 likes

Internet not working at night

I have issues with internet not working especifically at night, it works good during day.I have talked to customer care numerous times now. First they tried to stabilize the line, which didnot work. Thry suggested i use the virtual repair which didno...

RR1 by • Contributor
  • 349 Views
  • 3 replies
  • 1 likes

Resolved! Is IPTV blocked?

Is Virgin blocking IPTV apps? I can only watch it with VPN in the evening and weekend.  During the day Mon-Fri is ok without VPN.

GB4 by • Contributor
  • 1061 Views
  • 3 replies
  • 2 likes