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Resolved! Can I use My Own Wireless Router?

hi, I have just subscribed the internet service last night. i want to know to know if i can use my own wireless router. currently, i just plugged my wireless router to the lan port on the wall in the condo. i'm not sure if i need to install the addit...

Resolved! 1 gig internet with valerie modem - can I upgrade modem

Hello,Recently purchased 1 gig internet. I have the Valerie modem.  How can I upgrade to Vincent to leverage better speeds?  Does this give me better speeds? Valerie seems to be capped at 300 mbps.  I feel like the speed I'm paying for isn't being us...

Resolved! No LAN communication on Vincent

I need to be able to SSH and PING devices on LAN I have tried this with 4 devices on LAN and neither can reach any. Has anyone seen an issue like this?I keep getting timeouts and host unreachable. I have a home server, I can't even open the landing p...

Taha by • Contributor II
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Resolved! IPV6 not working for windows.

So I am new to Virgin. It was installed in July. Let me first say I know networking, it was my job for 30+ years. It is as far as I know a Sagecom modem. It introduces itself as Vincent. I was recently checking things out network wise and discovered ...

Resolved! Virgin Plus Internet Range Extenders

I signed up with Virgin's Internet service yesterday. So far, I'm very pleased, but I do have one question. Has anyone heard if they have range extenders (WiFi Pods) available or if that's something they will be bringing out in the future? The Vincen...

Resolved! Error code 2001

Error code 2001 modem not connecting to internet 

Resolved! Is Virgin DSL internet using Dry Loop

I switched over from Bell to Virgin a few months ago for the 100mbps internet. I still have my home phone with Bell but want to switch over with a VOIP provider.  I want to port my actual phone number which is possible but the VOIP provider is saying...

Jean92 by • Contributor
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  • 1 replies
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Resolved! I would like to disable my WIFI and use my own WIFI router

I have been having issues with the wifi router section of the Valeria modem and I am on my second one since the apparent fix is just go and swap for a "new one". I would like to disable the WIFI router and use my ASUS routers. I the past I was able t...