Changing name on billing

[AlyssaH]

How can I change my name on the account (billing, not online username)? Are there mail/online options or does it have to be done in store?

[1EYE · Accepted solution]

This support article walks you through the process to update your name.

https://www.virginplus.ca/en/support/myaccount-change-name.html

Congrats on the wedding 

[KET]

So I had my name legally changed recently. I am trying to figure out how to change my name associated with my account and billing. What do I need to do? Can it be done online? Do I need to show documents to provide proof of the change?

[Faraz]

Hi,

I just noticed that there is a typo in my name and they say it can be corrected by an email on documents@virginplus.ca.

It has been a week since I have emailed them and there is no mistake.

How to proceed from here?

Thank you,

Faraz