Blink camera setup requirement 2.4 Ghz not 5.0 Ghz

[Rebecca]

Help!
I am trying to setup my blink doorbell camera,

after a few phone calls they say it is my internet and the camera requires 2.4 gigahertz. And that I currently have 5?
what does that mean? What do I do?
thank you in advance,

rebecca 

[VirginPlusPatricia · Accepted solution]

Hi there, @Rebecca. Welcome to the Virgin Plus Community, and thanks for your post.

Your modem produces both a 2.4 GHz and a 5 GHz network. When connecting your Blink cameras to your internet, have you made sure that you're connecting them to the 2.4 GHz network and not 5 GHz?

If you're unable to see the 2.4 GHz network locally, give these steps a try:

1. Log into your modem at 192.168.2.1
2. Click on Manage My Wi-Fi
3. You'll see an option showing "Whole Home Wi-Fi - Let Steve/Valérie/Vincent optimize Wi-Fi throughout your home"
4. Disable this option, then restart your modem

After this, both the 2.4 and 5 GHz networks should be visible. 

If not after these steps, you'll want to give your modem a factory reset. 

Let us know if you were in further need of assistance 🙂

- Patricia

[Jeff D]

How do I do this with the vincent modem?

[VirginPlusAntgio · Accepted solution]

Hey there @Jeff D , 

Great question!

To learn more, check out All About Wi-Fi with Vincent on VirginPlus.ca. 

Let the community know if you have more questions.

[pcot]

I am a new customer and I am trying to connect all my Google devices. I was with Bell, and they encouraged me to switch to Virgin. My doorbell camera (in Canada) will only connect at 2.4ghz. I do not see advanced options when I go in as admin on the modem to try to ensure there is a visible SSID for 2.4ghz. My doorbell now refuses to connect. When Bell set me up they had set up a separate 2.4ghz ssid so my google devices would work. I got the thermostat connected and working and the various speakers. I just can't get the doorbell working. Thanks for any help you can offer.

[pcot]

I have the same problem, and when I go to Manage my WIFI I cannot click on "Whole Home Wi-Fi - Let Steve/Valérie/Vincent optimize Wi-Fi throughout your home". The 2.4ghz network is not visible

[pcot]

I finally called support and they remotely accessed my modem and setup a visible SSID for 2.4ghz and I connected my doorbell and other Google devices to it. I also had to connect my phone to the 2.4 SSID when I want to access or manage the devices.