Unable to access Crave via Google TV

[CanuckLass]

I have been enjoying the free access to Crave Basic but after switching TVs, started to have trouble with Chromecast dropping at ad breaks (also occurs with CTV app casting). 

I recently upgraded my Chromecast hoping it would resolve the issue, but it doesn't. However it DOES include Google TV which is integrated with Crave. When I tried to attach my Crave account (through Virgin Plus provider) to Google TV, I got an error message. Is anyone aware of a solution?

I was able to add CTV to Google TV & no longer get the issue- Crave has some better content so I'm keen to get it connected if possible!

[CanuckLass]

P.s. to be clear - I do not have a TV package through Virgin Plus. Just mobility with a special offer for Crave Basic 

[VirginPlusKris]

Hi there, @CanuckLass. Welcome to the Virgin Plus Community, and thanks for your post.

Could you please share the error message that you're getting when trying to connect Crave through Google TV? It's important to keep in mind as well that Google TV is not officially supported, and as such we cannot guarantee 100% functionality. You can review support devices for Crave on Crave's support page, Which devices can I watch Crave on? 

In regards to your Chromecast, we would recommend clearing the cache on the Chromecast, reboot the device, and freshly re-log in.

Let us know if the issue persists. Best wishes.

[CanuckLass]

@VirginPlusKris 

The error message I get when I try to log into my Crave account through "Virgin Plus" service provider option is 

There was a problem

An error occurred connecting with your provider, please try again.

The Google TV setup takes me to crave.ca/provider, where I'm immediately redirected to https://account.bellmedia.ca/login/bdu/

The only Virgin option on the latter page is Virgin Plus. And the only login details I have are for my mobility contract.

Is this resolvable? Otherwise I won't be able to continue enjoying this generous offer, as my Google Pixel 6A is definitely not designed for watching streamed video content...screen size is far too small 😅

[VirginPlusKris · Accepted solution]

Thanks for the details, @CanuckLass.

Could you try creating a new account or logging in via this Create an account link? Follow the instructions to link your Virgin Plus and Crave accounts with a one-time verification code, and you should be good to go. It sounds like the Google TV link is taking you to a link specifically for TV provider subscriptions - your quoted link specifically asks for you to "sign in with TV provider".

Give that a try, and let us know how it goes.

[CanuckLass]

Thanks! Oddly when I tried "create an account" it said I already had one, but my Virgin Plus password wasn't recognized. I was able to use the password reset to create a password and found myself in the Crave account. From there it was easy to link Google TV directly through Crave.

[Fila39]

I receive a Crave offer from Virginsnd I wonder how can I use it to watch it on my tv, Bell provider?

[CNasty]

Hello,

 been trying to login to crave and get this error after I log in. Any ideas?

[VirginPlusAntgio]

Hey there @CNasty ,

Welcome to the community and thanks for your post. 

We invite you to review the current thread and test out the suggestions. 

Give those a try and keep the community updated with the results.

[CNasty]

Yea. Tried the link provided and I verified my email on it, but still get the same issue

[VirginPlusAntgio]

Thanks for the update @CNasty , 

Have you tried deleting any previous Crave profiles that may have been linked with your email and used your My Account credentials to access the offer? 

If not, give that a try and keep the community updated with the results. 

[Matt45]

I have been trying to sign in to the Crave app on my TV through my Bell receiver by using the “Access through Service Provider” option then selecting Virgin Plus.  I am then being prompted to sign in using my Virgin mobility credential, however, after I enter these I keep receiving an error message stating “An error occurred connecting with your provider, please try again.”

I have been trying for 2 days now and continue to receive this same message.  It is very frustrating not actually being able to use this service which Virgin is offering.  Anyone else having the same issue?

[VirginPlusAntgio]

Hey there @Matt45 , 

Welcome to the community and thanks for your post. 

We invite you to review the thread above and test the suggestions. 

Give that a try and keep the community updated with the results.

Thanks.

[Christine H]

I am also having the same problem. I do not have a Crave account, just a decade long contract with Virgin Mobile. If I try and access Crave through the "service provider" portal, I get the exact same error messages noted above. There is no Crave account to unlink or link to. 

[VirginPlusKris]

Good morning, @Christine H. Welcome to the Virgin Plus Community, and thanks for your post.

We invite you to take the time to test the suggestions made to other users prior in this thread, as well as to share any troubleshooting steps you may have personally taken. Please let us know how it goes, successful or not. 🙂

Looking forward to hearing back from you.