Broken Display

[Nyiregyhaza]

My phone doesn't turn on. It has a black screen but the sound works

[VirginPlusKris · Accepted solution]

Hi there, @Nyiregyhaza. Welcome to the Community.

Did you get your phone through Virgin Plus? If so, have you had it for less than a year?

Unless you have an extended protection through the manufacturer (i.e. AppleCare+, Samsung Care +, etc.), the manufacturer will cover most repairs within the first 12 months after getting your new phone.

If it's past the first 12 months, you would've needed to have agreed to SmartCare with us for coverage with repairs and warranty protection with Virgin Plus. You can check out our Support page here on Returns Warranties and Repairs for more info. 

[1EYE]

What kind of phone are you using, I have seen the screen brightness be turned all the way down causing the screen to appear black. 

Any damage to the screen or has the phone been dropped recently?

[dancemom]

my phone shut off and won't come back on 

[Myboys]

So I have a broken phone what do I do send it back or how does it work?

[SmallestCog]

I'm trying to summit a replacement claim, half my screen is done in. I've tried both online and called. When they say that a text or email has been sent with PIN, it just doesn't arrive. My account is active and up to date. Is there a number with a human in the other end that can help?

[Bkueski420]

So when I bought my phone they said it can get repaired for free how do I go about with all this because my screen isn't the best anymore