Please allow option to block data at 100% usage

[TORONTO6ixGOD]

Why doesn't Virgin Plus have the option to block data at 100% usage in their mobility plans? Fido (Rogers) and Koodo (Telus), both direct competitors of Virgin Plus (Bell) offer this type of service. Both competitors offer data blocks at 100% usage which is called "Data Overage Protection" at Fido and "Shock-Free Data" at Koodo which prevent any overage charges unless the client chooses to add additional data or opt into the provider's overage charges. Therefore, I want to reach out to Virgin Plus and get answers as to why they do not offer a similar service to their competition? Also, if Virgin Plus is planning to implement a similar service, when will it come into effect?

I already know that Virgin Plus sends out texts/notifications at 95% data usage which informs members about their data usage but this method does not block data until you accumulate $50 of overage fees on top of your base plan.

@VirginPlusMalek @VirginPlusAntgio @VirginPlusDRock @VirginPlusPatricia @Ashley96 @moonbunny @FOLXEN @1EYE 

https://www.fido.ca/mobility/data-overage-protection

https://www.koodomobile.com/en/help/shock-free-data

[VirginPlusAntgio]

@TORONTO6ixGOD Welcome to the Virgin Plus Community Forums!

Thank you for your feedback. You can track your data usage via Virgin Plus My Account or My Account App here, and as you know Virgin Plus will send a notification once you have consumed 95% of your allotment. Should you choose to continue using mobile data; once you've reached $50 in overages a soft data block is applied until you acknowledge and accept the charges to continue with data usage.

[JustWowed]

I have 2 GB of data and tap into Wifi whenever possible. Had a conference call where i got booted from wifi and it fell onto my data. Data was NOT autoblocked at 100% and instead got a notification of a $50 charge for 200MB of data overages. Disgusted that this is your practice instead of blocking and notifying BEFORE a $50 charge. Yes, i got a text at 95% usage, but when I thought i was on wifi...a notification/block BEFORE a new charge is of course a better service. I see on the message board many others have complained about this, yet it continues=so you don't care. I will NOT be renewing with Virgin and will be ending my agreement as soon as possible to go back to Koodo. Sorry i left them. I've never had overages with them in the 8 years I was with them, and I've gotten it twice in 8 months with Virgin. Very upset by this. 

[Dfalvai]

I'm getting tired of my data usage going over when it supposedly gets blocked at %100 usage, cause' it doesn't. You wait to charge me a huge chunk before blocking. If there no way to avoid these extra charges I'm done with Virgin. I'm going to be off to greener pastures pretty quick.

Been with you guys a long time, but this is just ridiculous & I'm so over the loyalty at this point.

[zhang]

I have recently made a customer support call after noticing the data has hit the threshold (as shown below), the agent assured me that there is no overage on their end, that I will not be charged other than the monthly prepaid amount

 

I think you should request something called “Data Overage Block”, as shown below