Error 404

[PaymentInfo]

When logged in to my account, when I tried to click on update in Payment Info,

I get:

Oops! This page can't come to the phone right now.

Payment Info

Monthly Payment via Auto Pay
Your method of payment for your rate plan (and add-ons you have) is credit card. Update

[VirginPlusKris]

Hi there, @mobile120. Welcome to the Community.

Could you give the following troubleshooting tips a try and let us know if they make for any change?

• Make sure to clear your browser's cookies and cache
• Turn off any pop-up or ad-blocker you may be using
• If necessary, try a different browser - Chrome, Edge, or Firefox are all supported.

Looking forward to hearing back from you.

[mobile120]

Hi Kris,

I've tried those suggestions on both Firefox and Chrome and I still get to the same 404 page.

[VirginPlusKris]

Thank you for the quick update, @mobile120. We'll be reaching out in a private message momentarily to gather more info.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[ARW90]

I am getting this error as well. I have tried all the remedies and am currently on-call without active service because I can't change my plan over or change my billing to cash top up. This is ridiculous, I'll be calling in the morning to cancel this number to hopefully find something more reputable. 

[VirginPlusAntgio]

Hey there @ARW90,

Welcome to the Community and thanks for letting us know.

We'll be reaching out in a private message momentarily to gather more info.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[DracoMoye]

I have the same trouble that @mobile120 and @ARW90 

[VirginPlusKris]

Hi there, everyone. Thank you for your patience as we've worked on this with our teams.

We recently pushed a fix for the issue with receiving Error 404 when trying to update your payment info in your My Account profile.

If anyone is still having issues with the "Monthly Payment via Auto Pay" page, please let us know. Otherwise if you could please confirm that the page is not working as intended now, it would be greatly appreciated. 

Thank you again for your patience, and looking forward to hearing from everyone. 🙂

[FCramer]

e problem here, unable to update credit card. Someone in office tried to help, but that did not work. Now on pay as you go. Why can't this error 404 page be fixed? I have tried all the suggested fixes.

[VirginPlusKris]

Hey there, @FCramer. Welcome to the Virgin Plus Community, and thank you for letting us know. 

We'll be reaching out in a private message momentarily to gather more info. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Aug]

I'm experiencing the same errors. Can't update my credit card information online. Called customer service, but they were no help, so now I'm stuck with no phone plan. I may have to switch phone providers, because this is ridiculous. Fix your website, Virgin!

[VirginPlusKris]

Hey there, @Aug. Welcome to the Virgin Plus Community, and thank you for letting us know. 

We'll be reaching out in a private message momentarily to gather more info. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Pjelly22]

Hello! I'm experiencing this issue as well. It's not letting me add auto pay to my account.

• Uh oh. We've got our wires crossed and can't update your payment method right now. Please give it another shot later.

[VirginPlusKris]

Hey there, @Pjelly22. Welcome to the Virgin Plus Community, and thank you for letting us know. 

We'll be reaching out in a private message momentarily to gather more info. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Rocco]

I'm having trouble updating my payment info, I log into myaccount go to my profile, click on "my payment info" and I get this, I've tried calling customer service, they seem to be unable help, any suggestions?

[Rocco]

Still no resolution to this problem, .!!! Why have this gone on for months?

How the heck am I supposed to pay my bills if I can't update my payment info? I'm otherwise happy enough with Virgin but I might need to find a new service provider just because of this!