Crave Basic added to my account ?

[Cyn-67]

Anyone else get this text message from 433316 - is this a scam ? 

Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest series, movies and more including originals from Crave, HBO and Max at no additional charge. A monthly plan with data is required for this offer. FAQs: vpc.ca/cravefaq. ( vpc.ca/aboutus )

[Turtle101]

Anyone else get this text message from 433316 and email from Virgin Plus 2- is this a scam ? 

Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest series, movies and more including originals from Crave, HBO and Max at no additional charge. A monthly plan with data is required for this offer. FAQs: vpc.ca/cravefaq. ( vpc.ca/aboutus )

[Acdp]

I joined and it worked, but I forgot to look for fine print before I did so. My plan is up right away and I may go to another provider if I can't get a cheaper plan since I rarely call or use data and they only give me plan options that are more expensive for more data. 

[SweetandSour]

It is not mentioned anywhere that this Crave package ONLY WORKS ON THE PHONE. 

I also have TV and Internet with Virgin and went through hoops to get Crave to work on the TV, to no avail.

I finally called tech support and found out why.  I went back through all the emails, FAQs, advertising info and nowhere does it mention that it is only for the phone.  I would have saved myself a lot of time and frustration if this had been clear up front.

I am posting this so others do not have to go through what I did.  It also probably addresses a lot of the questions posted in this stream

[Doodahday]

Hi, mine works on the t.v.

[Hallow]

I don’t know how to access/activate the free Crave Basic membership in my plan’s add-ons. Please help! Thank you.

[LinziF]

Activated the "free" subscription from crave and then received an email that I'm being charged the monthly fee. Who fixes this issue? 

[Bingo]

I received it as well,I was wondering the same but clicked the link so I hope not,I couldn't figure out how to get it to work

[Thumper666]

How to access Crave Basic that's included in mobile plan

[Frustrated Member]

I have also not had any luck accessing the free Crave Basic.  I do not have an account with Crave and I cannot seem to set one up: I just seem to go around and around in circles on both crave.ca and vpc.ca/crave.  What am I doing wrong?  I have even tried to subscribe on the crave.ca but nothing works to even get an account set up in the first place.   I must be missing something...this is so frustrating and not at all "easy".  I have tried both on the app on my mobile and on my laptop...literally no joy!  Please help!

[SweetandSour]

After numerous calls to Virgin I finally got someone who told me to call Crave TV Support 1-888-272-8388 and explain the situation.  They set me up with a Crave account (makes no sense to me) and I have been able to use the service ever since.  I was afraid that setting up a Crave account would incur charges but that was not the case.  Good luck

[rachel85]

how can we upgrade or add starz on to our plan ?

[VirginPlusKris]

Good morning, @rachel85. Welcome to the Virgin Plus Community, and thanks for reaching out.

STARZ is not currently available via Crave through Virgin Plus. For any future programming updates, stay tuned to the Community forum here or our social media channels. 🙂

Best wishes.