Crave Basic added to my account ?

[Cyn-67]

Anyone else get this text message from 433316 - is this a scam ? 

Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest series, movies and more including originals from Crave, HBO and Max at no additional charge. A monthly plan with data is required for this offer. FAQs: vpc.ca/cravefaq. ( vpc.ca/aboutus )

[VirginPlusKris]

Good morning, @Island Girl. Welcome to the Virgin Plus Community, and thanks for your post.

Please bear in mind that as the Community is a peer-to-peer support channel, we're unable to provide insight as to specific eligibility conditions that may be tied to your plan and/or account. 

With that said, this does sound odd - the Crave Basic offer in question is conditional on having a plan with data access, not Roam Sweet Roam. As such, we'll be reaching out to take a closer look. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[HDJ]

Hi, I have a data plan, but didn't get it, nor is as an add-on on my account

[TRC_]

Question. I had started my Crave subscription and was using it. But today I started a new plan (sweetpay & plan)… and the Crave offer is no longer in my “others” section of the add-ons. Does this mean I will start to see charges from Crave. Do I simply unlink my account to avoid charges on the Crave platform?

[VirginPlusAntgio]

Hey there @TRC_ , 

Welcome to the community and thanks for your post. 

We invite you to check out the accepted solution on this thread and visit the offered link to review the details in the FAQ section. 

Let the community know if you have more questions.

[123ABC]

I see that my account have free crave basic but its not working. Can anyone help me how it works. 
TIA

[VirginPlusKris]

Hi there, @123ABC. Welcome to the Virgin Plus Community, and thanks for your post.

We're sorry to hear about the difficulties. For the Community to be better able to assist, could you clarify as to how it's not working?

• Are you unable to make a Crave account?
• Are you unable to log in?
• Are you having playback issues in Crave?

If you're unsure as to how to take advantage of your Crave Basic offer, please take the time to review the Crave FAQ found on our website.

Let us know if you were in further need of assistance. Best wishes.

[Kevin88]

In November I received a Text from virgin that read : 

Hey Virgin Plus Member, thanks for being a Member. Friendly reminder that we've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest series, movies and more including originals from Crave, HBO and Max at no additional charge. A monthly plan with data is required for this offer. FAQs: vpc.ca/cravefaq. ( vpc.ca/aboutus )”.   I activated the free crave basic account and a month later I was due for a new phone so I upgraded my phone and my crave basic access stopped working. I called support and they said it was because I got a new phone (essentially same virgin plus mobility plan). I called support and they said my crave access was affected because I had upgraded my phone. Kind of frustrating to get a text about getting free access to crave basic for being  loyal customer then a month later cutting off my access because I upgraded my old iPhone to a newer model under another virgin plus mobility plan. Has this happened to anyone else?

[VanIsle]

I received an email about a free Crave subscription for Virgin Plus members and it is unclear if it is a legitimate email. I can't find anything about this promo on the Virgin website. All I can find is 6 months of Crave for $39.99. Is the free Crave promo legitimate?

[TRC_]

The exact same thing happened to me.

Oddly I could still log into Crave. It looked like the Crave account was still active and I didn’t see any charges anywhere. But because I didn’t want to risk being charged (since I saw that it was not on my list of benefits anymore), I deleted my Crave account and unlinked the Virgin account.

(I could see it listed as a benefit under my daughter’s account but not mine.) So it made me nervous to have an active Crave account that I had started for free - but wasn’t sure if charges would randomly appear on my credit card.

[Bibi]

I've had Crave for free via Virgin, but can't access it anymore.

Does anybody have the same issue? Is there a reason why???

[Holi]

Can this offer of Crave be viewed on devices other than my phone or only on my phone?

[Howard]

How long does this promotion last until they start charging a monthly amount?

[Doodahday]

I have the same question…. Clear as mud that it’s free if you meet the criteria. I think I will make a call just to be sure as I don’t like surprises 3 months down the road

[TRC_]

Calling generally doesn’t work. They give you very loose answers like “do you see it in your benefits section?

If not - I don’t think they are clear when you would start getting charged. I think it would be fine if they send you an email letting you know you are losing the benefit if that situation arises - but I don’t think there are any warnings. 
was too nerve wrecking for me so I unlinked my account from Crave. I would guess getting a refund on a Crave subscription is probably not easy.

Good luck!

[mickt6]

how crave works being receiving texts over and over to match accounts but never got to work