Crave Basic added to my account ?

[Cyn-67]

Anyone else get this text message from 433316 - is this a scam ? 

Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest series, movies and more including originals from Crave, HBO and Max at no additional charge. A monthly plan with data is required for this offer. FAQs: vpc.ca/cravefaq. ( vpc.ca/aboutus )

[VirginPlusKris · Accepted solution]

Good morning, @Cyn-67. Thanks for your post, and welcome to the Virgin Plus Community.

Yes, this is a legitimate message - promotional offers such as this can be provided time to time free of charge as thanks for your loyalty with us as a member. 🙂 

For additional details as to the offer, we invite you to take the time to review the Crave FAQ included in your text message.

Let us know if you have any further questions. Best wishes.

[Kortnie]

How do we use this offer? When I click the link it says that I need to choose a subscription… however the text offer says “we’ve added crave basic to your account, on us.”  

[VirginPlusKris]

Hi there, and @Kortnie. Thanks for your posts. 🙂

You can remove the add-on when logging into your My Account profile for your phone number, scrolling down to Plan, add-ons & travel, and select Manage Add-ons From there, you'll be prompted with a screen for "Add or remove add-ons" - Crave Basic will be under Others, at which point you can simply click the check box to remove it.

@Kortnie, could you share a screenshot of what you're seeing when you go to vpc.ca/crave? It should be taking you directly to a Bell Media registration page for Crave.

Looking forward to hearing back from you.

[Kortnie]

I was able to get it to work. I had to enter in the secondary phone lines information. 

However, can you confirm this is free of charge? And how long does this offer go for? I called Virgin Plus yesterday, and the representative had no idea what I was talking about and cannot see it on my account. 

[VirginPlusKris · Accepted solution]

It is indeed free of charge, and will remain attached so long as you remain on a plan that is compatible with the Crave Basic offer. At this time, only talk & text plans (plans without any included data) are excluded from the Crave Basic offer.

For future reference, in case of any confusion - it shows as "Crave Basic - Value of $9.99" as an add-on to your plan.

[allythekid]

You have to go through vpc.ca/crave for some reason 

[Turtle101]

Anyone else get this text message from 433316 and email from Virgin Plus 2- is this a scam ? 

Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest series, movies and more including originals from Crave, HBO and Max at no additional charge. A monthly plan with data is required for this offer. FAQs: vpc.ca/cravefaq. ( vpc.ca/aboutus )

[Hallow]

I don’t know how to access/activate the free Crave Basic membership in my plan’s add-ons. Please help! Thank you.

[Bingo]

I received it as well,I was wondering the same but clicked the link so I hope not,I couldn't figure out how to get it to work

[Thumper666]

How to access Crave Basic that's included in mobile plan