Xbox Cloud

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emmision
Contributor

‎10-11-2023 07:56 PM

After switching to Virgin internet today, I've discovered the Xbox Cloud runs like absolute crapola.

Having used Xbox Cloud with my previous ISP for a couple of years (at slower up/down speed) with no performance issues...now, I have even more bandwidth but the worst performance I've ever experienced.

Anyone have a similar experience? Any ideas on how to resolve?

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VirginPlusAntgio
Moderator

‎10-13-2023 01:04 PM

Hey there @emmision , 

Welcome to the Community, and thank you for posting.

The Community just needs a bit more information in order to help.

  • Can you share which model of Xbox you have?
  • If connected via Wi-Fi, how far is your Xbox from the modem?
  • If connected via an Ethernet cable, what type of cable are you using? We recommend using a CAT5/6.
  • If connected via Wi-Fi, try connecting your Xbox via an Ethernet cable or if connected via Ethernet give Wi-Fi a try.

Please also share a screen shot with the results of a speed test and latency for both your Wi-Fi and Ethernet connection (make sure to hide any personal information and/or MAC address).

Looking forward to your reply.

 

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VirginPlusAntgio
Moderator

‎10-13-2023 01:04 PM

Hey there @emmision , 

Welcome to the Community, and thank you for posting.

The Community just needs a bit more information in order to help.

  • Can you share which model of Xbox you have?
  • If connected via Wi-Fi, how far is your Xbox from the modem?
  • If connected via an Ethernet cable, what type of cable are you using? We recommend using a CAT5/6.
  • If connected via Wi-Fi, try connecting your Xbox via an Ethernet cable or if connected via Ethernet give Wi-Fi a try.

Please also share a screen shot with the results of a speed test and latency for both your Wi-Fi and Ethernet connection (make sure to hide any personal information and/or MAC address).

Looking forward to your reply.