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Resolved! Internet in Milton too slow

I live on Main Street in Milton. Normally, the internet speed supposes to be 50 Mbps but it is 5 Mbps around for a week. I rebooted my modem a couple times, but it is still same. Please check it.  

Resolved! [Help] Modem randomly performs speed tests and disables internet

Hi everyone,has anyone experienced this issue with Valerie modem. For last two days, my modem has started performing random speed tests and every time this is done, the network activity is blocked. So my internet connection is disrupted for few secon...

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n1rav by • Contributor
  • 1806 Views
  • 6 replies
  • 3 likes

Resolved! Error code: 1101

I have this error with my Steve Router: Error code: 1101"You're currently not getting the best performance from your Internet service."What could be the reason of this issue?THks.

wsdev101 by • Contributor
  • 1346 Views
  • 3 replies
  • 0 likes

Switchover to Fiber Optic Connection

Since Spring of 2022 i have received three letters, multiple calls  including those from Bell indicating that my internet service will be cut off as of a certain date if I do not upgrade to Fiber. This would involve a Bell Tech spending 3-4 hours at ...

ELF by • Contributor
  • 1426 Views
  • 2 replies
  • 2 likes

Resolved! Virgin and Bell on Copper

Hello, I'm moving into a basement apartment in a few weeks and getting my 50Mbps Virgin Internet & TV transferred to my new apartment. Question I have is, I've been told the upstairs tenant is using Bell and has a 50 Mbps Bell copper connection. Can ...

CableGuy by • Contributor
  • 346 Views
  • 2 replies
  • 3 likes

Resolved! New installation wired or fiber?

Hello, I have just taken out a 30 Mbps internet subscription, with the installation included. the technician came to do the installation.He tried to use the former tenant's connection, which was copper, but ended up not working. he then drilled the w...

mankwes by • Contributor
  • 1358 Views
  • 3 replies
  • 1 likes

Resolved! Anti-Virus Software?

I work for another ISP and they have a free anti virus program included with their inet packages for their customers by a company called F-Secure. Does Virgin Internet have anything similar to that?

CuriousQ by • Contributor
  • 586 Views
  • 1 replies
  • 1 likes

Resolved! Reconnecting Steve Modem

Can I just unplug Steve and then re-plug it to change modem location in my home?  I'm a Neanderthan when it comes to technology 

Degas by • Contributor
  • 469 Views
  • 2 replies
  • 2 likes

Firestick buffering

Hi.I use firesticks for streaming.   The last couple of days all my channels are constantly buffering.   Not sure what to do. 

Marky by • Contributor
  • 234 Views
  • 1 replies
  • 0 likes