Coming to Crave in September 2025
Check out what’s new on Crave this September: September 1st The Conners, Season 6Wicked Tuna, Season 1-10Beyond the Gates, Season 1A September 3rd Hard Knocks: Training Camp with the Buffalo Bills, ...
Blog Articles
Enjoy free previews this September with Virgin Plus TV
With Virgin Plus TV you have a chance to preview select channels each month, free of charge. Enjoy a range of international and multicultural channels or specific genres like true crime, sci-fi or fam...
The Virgin Plus phone & device catalogue is here!
In the Virgin Plus Community Members can now tag and tag your Virgin Plus phone, tablet or smartwatch inside your posts in both English and French. Simply input a hashtag '#' and begin typing the name...
Text via email update
Please note that as of December 31, 2025, Virgin Plus will no longer support text via email. For more information, see Member Updates.
What is RCS?
Rich Communication Services (RCS) is an enhanced form of messaging. It offers rich chat features on the mobile device’s native messaging application. RCS enables seamless messaging across Apple and An...
Virgin Plus Prepaid Update
Hey Virgin Plus Members, As of September 30, Virgin Plus will no longer be offering prepaid plans for new activations. If you’re an existing Virgin Plus Prepaid member, you don’t need to worry as ther...
Virgin Plus Members, say hello to Vincent!
Introducing Vincent, with Wi-Fi 6 technology. Vincent will deliver an improved and more stable Wi-Fi experience in your home. Wi-Fi 6 provides fast speeds and powerful performance, allowing Members to...
Planning a trip abroad? Check out these roaming tips!
Travelling this summer? Enjoy a worry-free roaming experience with these tips: Tip 1 – Understand Roaming Charges While outside of Canada, making and receiving calls, sending text messages, checking...
Virgin Plus Community badge expansion!
The Virgin Plus Community is excited to share that 32 new badges have been launched. These new Community badges expand upon the current badges available, allowing Community users to add and gain eve...
How to avoid accidental roaming?
If you’re near the U.S. border, your device can sometimes automatically connect to a U.S. network as if you are roaming. If this happens, you’ll receive a welcome message and any usage will be billed ...
October is Cyber Security Awareness Month
Cyber Security Awareness Month, or ‘Cyber Month’, is internationally recognized and held each October to educate citizens around the world about the importance of cyber security. As cyber threats evol...
Virgin Plus service now available on the TTC
Great news! Virgin Plus Members will be able to talk, text and scroll in Toronto’s TTC subway tunnels and stations (in select areas). Mobile coverage will be available in the following TTC subway tunn...
Set or change your Wi-Fi network name and password for Vincent, Valérie and Steve modems
The network name or SSID is the unique identity or the name your home Wi-Fi network that you see in the list of available Wi-Fi networks. To set up or change your Wi-Fi network name, follow the steps ...
How to find, set or change the Administrator password on your modem
An Administrator password is required when accessing your Valérie or Steve modem’s settings. By default, the password is set to ‘admin’, but you can follow these steps to set your own Administrator pa...
Planning a trip abroad? Check out these roaming tips!
Travelling this summer? Enjoy a worry-free roaming experience with these tips: Tip 1 – Understand Roaming ChargesWhile outside of Canada, making and receiving calls, sending text messages, checking...
May 4th is World Password Day
May 4th is World Password Day! Passwords are ever-present in our daily life and they play an important role in protecting ourselves. To highlight World Password Day here are some do’s and don’ts for y...
What to expect when suspending your services
Going on a long vacation? You can choose to suspend your Virgin Plus Internet, TV and Mobility services. Let’s take a look at what to expect: Internet: Your Virgin Plus Internet service will be c...
The Virgin Plus TV app is available on most devices
The Virgin Plus TV app allows users to watch TV on a number of devices. Enjoy amazing content on any of your IOS & Android devices wherever you are. Login and watch directly on your computer using a...
